We contacted Crystaller when we had difficulty getting service from another company that we used to use.
It was refreshing that Steve responded immediately to my text and got back to us with a reasonable quote within the same day. Once we gave them the go ahead, the operations manager notified us of timing. John did a fantastic job with the power washing. He was even able to get the discolouration out where there was some green moss (?) in the shady corner of our patio. The next day Steve came to seal the patio and it looked brand new when he was done. He took extra care around the edges to make sure that our pool coping stones did not get any sealant on it. He even left us some product for the small area that had the umbrella base which we could not move out of the way. A few days later he came back and checked the patio and walkways to make sure everything looked great.
I also appreciated the detailed responses to all my questions about sealing, and even providing me with a product fact sheet. This approach earned our trust and we felt confident they do things the right way and have nothing to hide.
I will recommend Crystaller to family and friends, great job and customer service!
- Approximate cost of services:
- $950.00
- Company Response
Thank you very much, Sara! So great dealing with a fellow business texter!! Sara contacted us by text message. All her questions, providing a quote, booking the job, scheduling...were ALL communicated by text message. We understand that busy people like Sara like the convenience of text and email. Sara asked what type of products we use. I sent her a link to the sealer data sheet so that she can read up on it and be informed. Open, honest, transparent service for Sara....and every customer. Steve