Lacking storage in kitchen, decided to remove a wall to make an island. I hired Renopro which is part of Enviropure. The owner quoted the job and drew contract. With 30% down they began the work. Slow going, I began questioning the workmanship, only to find out money was withdrawn from credit card without authorization. I asked for permit, design,schedule,and scope of work and got nothing. Red flags went up, and asked to meet to no avail. Owner gave me every excuse in the book for delays. I proceeded to get inspection from city. Their work failed to meet code. Beware!!!! Now it is costing over 20000$ to repair their mess!
- Approximate cost of services:
- $6,500.00
- Company Response
With the greatest of respect, the information in this review is completely wrong and misleading. The BBB is also investigating as many of the claims are false. We refuse to enter into a back and forth argument as this client has refused our requests to even attempt to solve any issues. We believe this came down to a financial situation. We were asked to suspend work on the project as she had family or friends who could complete the work for less money. The client then Claimed the work wasn't completed properly when we weren't even finished the job. We wish her well and it is unfortunate that this has ended like this. We have repeatedly offered to continue and finish the work we started. Our lead contractor is a highly skilled and gifted craftsman, and our offers to complete the job have gone without response. All monies taken from credit card were set out in the agreement. The deposit as well as two monthly payments out of 6. When the client asked that no more Payments be taken as per the agreement, we immediately stopped. The client continually changed the scope of work which caused delays. As all cabinets were custom made by our company, repeated changes in design only slowed the process. Our pricing was less than half of what most contractors would charge, and we wanted to help this client due to circumstances in her life. We also had our team go in And help to do a total Decluttering and organizing of her home due to the overwhelming nature of the situation on The clients health. We still leave an open offer to help conclude the work for this client. It is unfair to claim that a project is not completed properly or didn't pass inspection when you ask the company to stop work so you can hire someone else. Of course it wouldn't pass inspection when the work isn't yet complete. All electrical work however was inspected by ESA and passed perfectly, as that part of the project WAS completed. We have completed many projects with clients extremely happy with our service and workmanship, I believe some have even reviewed us here on this site. We are going to reach out again to this client.