We inherited this tank from previous owners since 2012. Never once did we get any maintenance call, but this year (2014)we have the water coming murky & very hot. When we called for service the call centre says they only come once in 5yrs and right now they cannot book the service as the tank is not broken down & it is not 5 yrs since we moved in irrelevant of the tank when last it was inspected. After much persuassion, when they finally agreed to sent the techinican we were given a time frame of 4-8pm whrein the tech never came , then it was rescheduled to next day 8am -12noon, again the tech never arrived nor called to infrm. After repeated calls to the call centre to chk on the status, they reschduled it yet another time for 4pm - 8pm. My husband was on loss of pay leave for all this appointments waiting for the tech, whereas if the technician comes and finds nobody at home, we were advised they would bill us CAD 50.00 for the no-show. Until I am writing this review , we are still waiting for the tech to arrive. The after service is horrible I have ever experienced in years. The first oppourtunity and i will switch any time and bring this up in as many review sites as possible to get the msg thru to all home owners to be BEAWARE OF THIS COMPANY.
- Approximate cost of services:
- $300.00