Battery Change on a overflow sump alarm
Update:
The company's marketing manager did reach out to me and try to resolve the miscommunication. And the issue has been addressed and I am happy to say that they took quick action to remedy the situation. It would have been preferred that the issue was resolved without having me to voice my experience online. I did give them an opportunity to address the issue on the phone right after the job was completed. But I guess the person that took my call was not trained to handle customer complaints and did not think my complaint warrant any action from the company. Nonetheless I do appreciate that the marketing dept of company cared enough to resolve issues with its customers.
I have used them on other occasion and they have been OK, So when my sump pump overflow alarm was chirping, I decided to make a service call just to be sure there is nothing wrong with the pump. I even told the lady on the phone that it is most likely a low battery problem. But to charge $255 for a change of a 9V battery that was provided my myself just didn't make sense to me. For all potential customer of this company, you are advised to make sure you are aware of the "Call-Out" Fee of $169 + min 30 minutes labor + parts.
- Approximate cost of services:
- $205.00
- Company Response
Hey there, it sounds like the issue is there was a miscommunication with our rates, as the issue was resolved promptly by our technician. I can't see your personal information here, but if you'd like I can refund you $50 or credit you $100 toward your next call in good faith. Email me at callahan.s@pioneerplumnbing.com and I'll take care of this for you. Thanks.