I wish I had read the reviews before I decided to call this company. My story is similar to most reviews here. The first visit was to tell me a piece of debris was removed from my washer pump, all good to go. The next day, the same problem persisted that I called about initially. They sent the technician back who told me that the debris removed the day before must have caused damage. Suggested replacing the pump. In 24 hours, I was now in $280 + $200.00 for a new pump. Pump was installed, all good to go for the second time. Next day, water leaking on my floor. Technician comes back to tell me that the pump installed the day before was more powerful than my original one and had messed up the seal/housing. I'm thinking that since the technician just told me it was their error that they'd rectify the problem and move on. Not so much. The technician steers me back to customer service (bit of an oxy moron with this company). They try to sell me a new pump assembly at $380, to replace the new one they installed the day before. Couldn't get my questions answered, couldn't get a manager to speak to, couldn't get the owners name or email address. Would not tell me particulars of the install, part numbers or brands they dealt with. Deal with the original manufacturer or a major company that will actually look after your needs. It's absolutely frightful to Google this company and see what they're associated with.
BTW, The factory autorised company came out to my house to rectify this mess for me, $80 for the visit, made a slight adjustment, told me to have a great day. Runs like new!!
- Approximate cost of services:
- $500.00