Peter and crew replaced interlocking driveway, steps leading to the front door and stone on porch area for my elderly parents. Initially please with the work, but a couple of years later the stone on the steps is crumbling and looks terrible. Contacted Peter to ask about warranty and he stated it was not a problem, they would fix it. First contacted him in March 2020. Still not fixed. Since the home is being sold soon, it is urgent that this be fixed and Peter repeatedly says he will check his schedule and get back to me. I have been checking in with him at least once a month since March, to pin him down to a date /time but even when he sets a date doesn't show. Not reliable or truthful.
- Approximate cost of services:
- $20,000.00
- Company Response
Hello sir. We try our best to accommodate past customers as quickly as we can. The damage caused by the stonework was due to salt sitting for long periods of time. I advised against this during the final inspection of the project 2 years ago. You were very happy with the work for 2 years. If you had not salted the area over and over, the stonework would have lasted much longer. It is unfortunate that you had requested that I come to repair the damage you caused with such short notice.