KEEPING IT COOL IN KELOWNA
We had purchased our heat pump and furnace in 2013 from Sears. We had already needed a thermostat repair in 2015 that was a hassle because sears doesn't have a service company in Kelowna. That took 3 months to resolve. When our heat pump stopped working last week we called 360 mechanical to service the furnace, hot water heater and look at the heat pump. They sent Jeremy out the next morning and he complete the service and checked the heat pump. He said the heat pump was leaking and all the coolant was gone. Because it was a Sears product, we were then left to call Sears AGAIN. After the usual "are you sure you bought that from us" and "please check again ", they said their service person was on vacation till May 16 and we could use another company but reminded us that Sears warranty no longer covers labor just parts. We could call Jeremy back but if we needed any parts they would have to find them and send them. We decided to call Jeremy back. When Jeremy came back, He tested the heat pump and was able to add the missing coolant and fix the pump without parts. We were really impressed by his professional manner and the speed with which our repair was done. The majority of the bill was coolant and we were only charged for one service call. Thanks to 360 Mechanical we will be cool this summer in Kelowna.
