Positives:
-Sales representative was very professional, arrived on time, etc.
-Quick turnaround
Negatives:
-CarpetDeals.ca makes you sign a waiver for damages, but in turn do not take sufficient care to ensure that damage is prevented.
-We ended up with a severely scratched oak banister; damage to walls; & damage to trim which the installers, without informing us, tried to "fix" with white paint.
-There is an annoying lump underneath the carpet in the bedroom.
-Since we had used the upstairs bathrooms to store our stuff during the carpet remove and installation, we had asked the installers to only use the bathroom downstairs. Disappointingly they did not heed our advise. I'm just glad that we stored stuff in the bathroom in garbage bags because there was urine splatter everywhere. Disgusting and annoying. This may have also happened because there was language barrier and one of the installers did not speak English at all.
We will not be recommending them to anyone.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear A,
We really appreciate your feedback. We are constantly striving to better ourselves here at CarpetDeals.ca and need feedback like yours to do so.
I’d like to take a moment to address your concerns. Our contract is not a waiver against damages. It’s a guideline letting you know that, in the general run of a carpet installation, there maybe some scuffing to fresh paint and trim. You mention ‘severe’ damage, which is not acceptable. In situations like this, we really encourage you to contact us directly so we can address your concerns and get the issues fixed for you. The same goes for the lump underneath your carpet - this can also be quickly remedied with a return trip.
In regards to the communication barrier you experienced - our lead installers are all proficient in English though their helpers may not be.
We’d like to get these issues fixed for you. Unfortunately, we’re not completely clear who ‘A in Mississauga’ is. Would you be willing to contact us directly to set up a repair time? You can reach our installation department easily by calling us at 1-877-527-7384.
CarpetDeals.ca