About one year ago, GVRD replaced my house’s touch-on roof which is still under a 12-year warranty. In late October (2018), a piece of fascia board around the chimney fell off from the roof. I called Chris, the owner of GVRD Roofing, with my cellphone a couple times but no call was returned. Then I sent him a couple of SMSs and followed up with an email with a picture of the fallen fascia board a week later, and again there was no reply from him. I then called him from my land phone with its number blocked at the receiving end, and this time Chris answered my call and thought I was a new customer. I told him the problem, and he said that he would send someone to fix it next Monday.
I sent him a reminder in the following Monday morning. I waited all day but no one from GVRD showed up. Due to the heavy raining was coming next day, I had to use whatever glue I have in my garage to attach the fallen fascia board back to the roof in that late afternoon. Afterward, I asked him to send someone to examine/fix the problem properly a few times, and finally he sent me a message that he would send someone to fix the problem. However, no one showed up again.
I sent the last request to Chris on February 1st, 2019 and mentioned that if he doesn’t send his guy to fix the problem, I will write a review about this complain. No message returned from him before I post this review.
If he doesn’t want to fix something broken within a year, what is a 12-year warranty for?
- Approximate cost of services:
- $16,000.00