Reliance Home Comfort Calgary

Heating & Air Conditioning
Calgary AB T2C 2Z6
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HomeStars  >  Heating & Air Conditioning in Calgary  >  Reliance Home Comfort Calgary  >  Instalation went well, heat pump performance disappointing
Robert
Robert
4 reviews Calgary, AB
5/10

Instalation went well, heat pump performance disappointing

Installed a Trane heat pump and a Trane high efficiency gas furnace to back up the heat pump in very cold temperatures. The heat pump is supposed to work effectively down to -15C. It could not keep our house warm (21C) at the outside temperature of +3C. Reliance technicians say the device is performing properly.
The installation was done well but we were sold a heat pump that does not generate enough heat for our climate.
So we are using the gas furnace all the time.

Approximate cost of services:
$15,000.00
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Company Response

I am sorry to hear about your disappointment Robert. If there is anything I can assist you with please email me with your account information to gwillson@reliancecomfort.com - Gemma