Peel Comfort Systems

On Dec.29, 2012 my furnace broke down. I called a couple of major companies in my area but they were too busy to come. Then I found this company and they were able to come that day. A very young guy showed up (not the person I spoke with on the phone) and was trying to figure out what was wrong. After a half hour I went to the basement to chat with him. He could not figure out the problem. Apparently he had recently graduated and had only worked on new furnaces. Therefore I called the company and spoke with the owner, who I had originally called, to ask him to come here because the young guy could not figure it out and he was making me very nervous. Just as the owner showed up the young guy figured it out. The part that needed replacing was called an 'igniter'. As we sat at my kitchen table and he wrote up the bill, he charged me $349.96. When I expressed my shock he reduced it to $289.96. He was going to charge me $120.00 for labour but said he would reduce it to $80.00. He charged $89.00 for a travel charge. The total bill came to $518.62. The next day I took that part to a HVAC store to find out the price of an igniter. It was no where near the price I was charged. I called Peel Comfort and told him the real cost of an igniter and he demanded I tell him the name of the company that told me the price because they were not allowed to do that according to him. He also screamed at me if I ever called him again he would put a lean on my house. I know I should have written this review about Peel Comfort Systems years ago to warn other people that this company will rip you off. I have never forgotten this company. As a single senior it is not the first time a company has tried to rip me off which is why I am extremely careful about researching a company or asking neighbours who have used companies. Yesterday, January 6, 2021 I had a company come and fix my fireplace. I had used this company before for my fireplace so I trusted them completely. I showed him the igniter that Peel Comfort replaced. He told me he charges $35.00 for the part. They last about 10 years he said so I have another two years to go. He tested the one Peel Comfort installed and said it still charging well. My furnace is 30 years old and still working. But when the time comes, hopefully I have a couple of years left, I will hire this guy that fixed my fireplace. I did not realize that he installed furnaces as well. Anyway, I just thought I would write this today about Peel Comfort Systems. Hopefully he is out of business. But then again, people like him usually just change the name of their company and continue on with ripping people off.

I am the latest victim of this company. My furnace acted up on December 9th . In the morning noticed that the fun was working intermittently without heat. My daughter was sick and I needed a quick solution. I phoned the companies that I know without success since everybody was busy. I went on internet and reached John who is a repair man for Peel Comfort Systems- Meadowvale RPO, Mississauga, Ont. He came my house same day at 4 pm, looked at the furnace and right away he said my furnace motor was not working needs to be replaced, and the cost is around $800 plus labor. I was shocked, because it still runs perfectly no smell or any other visual problem, and asked if there were any other ways to fix it, he said let me try something, he went his car and brought a small piece of box which I learned that it was a capacitor, then he replaced it with the one on the furnace, then the furnace started working. He said this was an interim solution and insisted that the motor needs to be replaced. On the phone he had told me his service charge was $85 and parts extra. I asked him how much the cost, he said $85 service call, plus 195 the part and one hour labor $ 60 including tax $384.20. I couldn't believe my ears, I said this is outrages it took almost 15 minutes to fix everything and I checked the part in internet the most expensive one was $25 ( hard starting 3 MF capacitor) , it was a small capacitor. He almost tried every thing to convince me that I needed to replace the motor and he would use this amount against that. I did not have any choice except accepting the offer reluctantly. Next day I called couple other furnace repair people they all agreed that I was ripped off and no need anything to do on the motor and the charges were enormous. I called John and told him what the other people thinks and demanded him to reduce the charges, he said his companies rates were like these , but he would talked to his boss and come back to me. Since then my furnace motor is working perfectly. John never called me after talking his boss. Then I searched about this company and their services noticed that I was not the only one they treated, there were many complaints including 5 filed complaints to Better Business Bureau.I don’t recommend this company at all and actually they have to be stopped from running this business as soon as possible.