Davel Construction Inc

From start to finish we have been so impressed with Davel Construction! We wanted a top-quality job and they sure delivered! The quote and planning stages with Tom were super professional and honest. He was an excellent listener that made sure he knew exactly what we wanted before we started. The 3D drawings are easily tweaked with any changes and communication was fast and effective. During construction, David and his team were super hard workers. You could set your watch to when theyd show up every day! If there was a change to the schedule, then it was always a quick text. Easy! They kept a clean worksite and were respectful to our neighbours. Again, communication was awesome. David was patient and polite about explaining to us the how or why it was being done a certain way when we asked. Or sometimes he had an idea with the way something could be made stronger or look better. When minor unexpected problems were encountered in the build, it was always a reassuring Yep well get the fixed for you. Well make it right. Their professionalism, experience and expertise were amazing. Absolutely top notch all around! 100% recommended!

We found out we were expecting our second child and took one look at our backyard and realized we needed a serious upgrade.
Davel Construction was recommended to us through the pool company we were using and after meeting Tomas we were sold.
We are one week into our backyard being done and are still in awe. Dave and his crew were amazing to work with and did such an incredible job. They made our vision come to life.
We have, and will continue to recommend them to our friends and family.

They build, following our needs and budget a fantastic outdoor living space. Detailed plan with engenering work, took care of city permit. Flexible to modify as the project went and very professional. This outdoor living is now a great extension of our indoor space. David and Thomas are fantastic to work with!

Very respectful of the contract and the schedule, very professional work. The work team his efficient and organized.

Excellent customer service, response times and craft. Good, hard working people with an excellent staff. They did a large project in our backyard, so we brought them back to add to it in a few select ways. We are so glad we did. They also follow up to ensure satisfaction. Have already recommended to others. Thanks Team.

We really did not want to resort to posting an extremely negative client journey as I have even referred Davel to numerous family and friends including my very own neighbour (Both Projects used as gallery pics on Davel's social media). I unfortunately believed Tomas was a man of his word and 5 year warranty period and would eventually address the issues related to his landscaping deficiencies and quality of workmanship.

In 2015 My wife and I trusted Davel (Tomas) and spent our hard earned money to complete a large landscaping project which consisted of hard and soft scaping at our home. Tomas and his team were treated with the utmost respect, provided with meals, beverages each day and full payment as per agreed upon terms.

This project started to fall apart within the first year of completion and within the Davel warranty period indicated at that time by Tomas of five years.

After years of broken commitments to address these issues our home has been left with numerous deficiencies from their work. Our basement wall was damaged / cracked by their mini excavator and starting leaking rain water during the project. (Fixed by Davel after I had to show Tomas video camera footage to prove the damage was caused by a member of his construction team) Our Vendome Paver Driveway has completely sunken and become uneven with materials used becoming cracked, broken, and extremely dangerous for vehicle traffic, Wall Coping on Retaining Garden Boxes have come loose and patio coping have also loosened and broken away and literally fell to the ground.

We have really tried to be patient given the numerous challenges Tomas has indicated he has been facing over the years but it seems as though our kindness has been taken for weakness and we have been burnt by Davel who prides itself on "Building Solid Structures." Unfortunately the truth is after a few years our solid structures started to fall apart and Davel has failed to provide a solid level of post construction service.

Pics Attached

Dean & Tennille

06/12/21 Update - While the pictures speak for themselves we have posted this updated response to set the record STRAIGHT. It is unfortunate that there are gaps in Davel's response which was not honest. Upon Tomas' clear direction we were advised to pay extra (which we did) to have the natural flagstone wet laid on a concrete base for additional driveway durability/strength. Tomas indicted this WOULD be covered under Davel's so called "Warranty". Interestingly, Davel's deceptive company response DID NOT provide any resolution to all of the other deficiencies documented in the pictures. (Defective Retaining Walls, Coping, and Porch/Steps) and in terms of "Disturbing The Foundation" what could be worse than Davel cracking our basement wall? Lastly, when we realized Davel was not returning to address their poor quality of work, we procured another contractor to help us. Thank goodness we did because the new contractor's work has stood the test of time. This contractor also highlighted many errors in Davel's construction and poor workmanship, these have turned out to be additional costly errors at our expense.

BUYER BEWARE!!! We would not like another homeowner to suffer the same experience after investing your hard earned money.

We are extremely pleased with our experience with Davel Construction. From our first consultation with Tom right through to Dave, Ryan, and Pedro. A job of this magnitude brings added stress and always has changes from the original plans. Davel always provided a professional approach and put our minds at ease every time we spoke with them.

They take pride in what they do and their quality of work is second to none. Our backyard is beautiful and everyone compliments on our oasis. Looking forward to enjoying it next summer. Thanks guys for all your hard work. We would definitely recommend Davel Construction.

I would recommend Davel Construction for any of your outdoor and landscaping needs. They were professional not only during the consultation process but throughout the whole project. They are easy to collaborate with on their projects and they really listen to the customers needs. Their workmanship is first class! We cannot stop getting compliments on the amazing job they did!

Davel construction was amazing from start to finish. David, Ryan, and Pedro are knowledgeable, professional, and kind. They care about their work and are extremely meticulous. David was always checking in with us, explaining progress, making sure we were happy with everything along the way. When issues arose that had nothing to do with Davel construction David offered to help even though it was not his responsibility at all. We have dealt with multiple contractors in the past and none have come even close to the professionalism that was displayed with this company. We have future plans for more work and will only contact Davel Construction from now on. We highly recommend you look no further and use Davel, you will not be disappointed. Thankyou so much David and team. We love our landscaping!!!!

We recently had our backyard renovated by Davel Inc and we could not be happier with how it came out. Davel Inc removed old concrete, caped my existing porch and stairs that were cracked and showing wear, created a two level patio with fire pit area and lighted steps. They were also able to make my vision of a sports court come true for my kids. Now they can play hockey and basketball in the back yard! Working with Tomas and Dave made the process so easy from start to finish. The 3D renderings helped us visualize what the design would look like upon completion and everything was installed beautifully. Tomas helped us work within our budget when planning what type of materials to use and there were no surprises. Communication was wonderful. Their team’s attention to detail is unmatched with any other contractors I have worked with, it blew me away! The team was able to problem solve on the fly when it came to caping our stairs and removing a problematic tree. They were able to provide insightful input and suggestions regarding layout of different social areas of the yard. I highly recommend Davel Inc to anyone looking for a backyard remodel.