Luxury Window Coverings

I got my blinds done in 2015 and initially wrote a raving review. Adriano was great, came to our house quickly, blinds were ready fast, and his brother in law came and did a quick and clean installation - we were happy. The price we paid for these blinds was a bit higher than other companies, but we decided to go with them because we got the impression that we'd get great customer service.

I guess customer service is great when they want to get your business, after that, if something goes wrong it's a nightmare.

We had one small issue, which I didn't make a big deal of. When they came to install the blinds, the clutch was on the wrong side on one of the blinds - we needed it moved. I contacted Adriano by phone and text MULTIPLE times about this and my goodness - excuse after excuse (as many other previous posters have also written about). One time I even stayed home from work as he said he was coming, and he then called me saying he got rear ended..... I would have kept following up but unfortunately with a wedding, new babies and work it's extremely hard to chase after someone who clearly doesn't care once the job is done.

I actually didn't come online today to write this review, I was looking for an alternate Maxxmar dealer as I need additional blinds and a friend is looking for a recommendation. Sad to say I won't be recommending this company.