Installed Fiberglass Pool with cobstone decking 9 ton armourstone waterfall
Toronto Pool Services completed this entire project July 2013. One week after install the pool finish cracked, had the pool manufacturer repair and refinished, pool finish spider cracks all over the pool due to unsuccessful leveling of the pool, leaking water 3-4 inches every 4 days from plumbing between skimmer and waterfall skimmer will require excavation done to repair the plumbing leaks, my LED pool lights no longer work (turned these on 15 times in 3 years), ABSOLUTE NIGHTMARE, 3 year old pool aged liked it is 15 years - Jack is completely unprofessional, rude and hung up on my phone call.
- Approximate cost of services:
- $93,000.00
- Company Response
Please note that pool was installed in 2013. In our industry all installations carry a 1 year labor warranty, we follow such guidelines. It is not the year 2016! We are trying very hard to understand why this review came up in 2016.
There was an issue with your pool upon installation, which was corrected immediately. There were no leaks in any of the lines, skimmer, or waterfall at the time of installation or in any of the following years: 2013, 2014 ,2015. This leads us to believe that any leak in 2016 would have been the direct result of incorrect service efforts, most notably your pool closing in 2015 either by yourself of service company which you may have hired. We take responsibility for our work and pride ourselves on making sure that every error made on our behalf is corrected as promptly as possible. We are however,unable to take responsibility for damages resulting from third party negligence.