Skedaddle Humane Wildlife Control

I reached out to this company for an estimate to deal with a mice problem in my house. I paid to have an assessment done and was told that I would have an estimate for the service within an hour. I waited for it to come and it never happened. I reached out to the company to ask for the information because I am anxious to get a start on this problem. After a week, I have nothing. I can't reconcile the difference between an hour's timeline to nothing.