Shines Energy

Very pleased with the work that was done. Topped of refrigerant and did overall maintenance.

We have been very satisfied with the sales and service team overall. They are always polite and helpful. My main concern is that they designate certain days of the week for installations vs service and repairs. Our system started making pinging noises and over the course of 2 separate visits (which I had to take a 1/2 day off from work each time) it was repaired. We could not coordinate a repair on a day where one of us was working from home (usually Wednesdays) as they designate this day for installations only. Now the problem is back, but I haven't bothered to schedule a repair because I have already taken so much time off from work I cannot again for a while.

I had a service call with Shines Energy when the tech took the unit apart, there was a blown fuse to the fan motor. The technician told me he did not have any fuses to change the fuse to test the rest of the unit. ($ 200 service call )
He told me there was a issue with the fan motor and i was quoted at over $1300 to replace it (which I priced out the motor and bracket that i was quoted for from a lg dealer at a price of $160 for both while pricing the fuse)

The technician told me the rest of the unit could not be checked until the fuse was replaced. (Which was a $5 fuse to buy and a 2 minute job which I ended up doing myself other then the opinion below )

They wanted a additional $125 plus tax plus parts to replace the fuse or do it myself and not know if anything else was wrong until motor was replaced or book another $200 service call to find out. Called the company and talked to a service manager about the issue he wouldn't let me get a word in talked over top of me the whole conversation to the point where I hung up..... He called me back and I told him the reason I hung up was I couldn't get a word in to explain the issue... nothing was resolved with him so I called another company explained the situation and they are going to come by and do a full diagnostics they were great and will be getting my business.
Would not recommend this company to others after my experience
FYI I sent a email to the company to talk to someone before writing this review and nobody ever contacted me back

Great job by technicians. They were efficient, friendly and fast. Very professional. Definitely would recommend their services.

Received a call that Shines Energy could come a week prior to my appointment and was thrilled. Connor showed up in a short period of time, explained everything very well, was very pleasant and respectful and thorough. Explained he has to come back next week and why and what had to take place. A second guy came the next time, he left the job early, broke my water pipe for the heat pump and it caused water damage to my walls and floor and expensive picture I had on my wall. Third guy came and he found out the hose was broken by the second guy and said he had to order the part. 4th guy came replaced the part and due to the damage and problems I had with them they didnt charge me.

Ryan and his colleagues arrived early, installed proper gauge wire (included in estimate), new 40 gallon hot water tank and cleaned up afterwards. Excellent service from start to finish including initial response time to requesting service/estimate. Thanks again Shines Energy, no problem recommending your service and staff!

Service was excellent arrived promptly on time for the appointment answered all my questions great service technician

Wonderful experience ! From
Sales to install - Very professional, thorough, no mess, punctual .. explained in detail how to use - definitely would recommend

shines energy was friendly and helpful with the instillation of our mini split heat pump. I had several questions and made many calls to the office and they were very helpful answering every question i had

Sandy Hines and Gerry Wist sized my house and recommended the best options to suit our needs. The explanations as to where to place the mini-split and why were invaluable. Our centralized system works like a dream. They were extremely efficient and installed both units in a timely manner.