We had a huge front covered porch problem on our 18 year old Craftsman style home recently that was handled by Bruce in a very professional manner. He gave me a quote and stuck to it although the job seemed to grow after tear out of the old poorly designed/built builder's deck. The original deck seemed to be an afterthought made with untreated wood and shoddy workmanship.
Bruce had to rip everything out, redesign, rebuild with pressure treated and cedar with a new aluminum railing. He meticulously replaced the rock detail on the pillars and left the job spotless. I would not recommend the rail installers but luckily Bruce was there to make sure the job went without a hitch.
I've already had my neighbours with similar deck problems inquiring about Bruce's services as they saw him show up every morning at 7 AM ready to put in a full days work and the job was done in short order.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
thanks for the kind words frank, its unfortunate what the builders are getting away with,
and a shame on the front of the home,the railing suppliers were certainly a disappointment and won't be using them again.they came reffered and was a last min change on the install. communication is the key as well as the quality of the product. thanks again frank and look forward to looking further into your neighbors projects as they all have similar and challenging problems.i base my work and pricing on quality not quantity.
Bruce