This company is predatory and ruthless. They will not accommodate buyouts which is illegal - what they will do is promise you a buy-out package in 4-5 days, and nothing will ever come, forcing you to call them again and again and again.
Another startling revelation is that they do not value privacy- I had asked to see contracts that I signed back in 2015 (yes I've been trapped in rentals with them since 2015) and I was emailed a complete strangers contract and personal information by mistake I'm guessing. This alone goes to show their professionalism.
Long story short, my elderly father was roped into multiple rental contracts with a 10+ year term. The sad thing is that there is seemingly no way out of them. Every time we call the customer service line, we get either hung up on, told that we are not important or given the runaround. All in, we are looking at an approximate $50k loss.
If you are in the market for a water heater, air conditioner, furnace, look to alternative routes and strongly consider buying. Please do not let these people into your home-they will often say your home is not safe or that they need to do inspections, only to get a foot inside your house to upsell. Please, please be safe.
- Approximate cost of services:
- $50,000.00