Home furnance, air-conditioner, and water heater
I suddenly realized deceived, felling into the Simply Comfort trap. A year ago, there Ontario Consumer Service of the salesman approached and recommended me a free upgrade my home Water heater, Furnaces and Air-conditioner, because the Ontario government subsidies and monthly expenses will decrease $5 ($79.00 vs $84.00), and environmental protection. I upgraded. I finally found that the monthly expenses soared to $210.00+, paid to a company called Simply Comfort. Even worse, I unwittingly told Simply Comfort signed a 10-year contract. Simply Comfort provides no bill, nor details. Simply Comfort even does not provide you any online account. I called and asked, and was only informed that three contracts (Water heater, furnace and Air-conditioner), which I must pay $90.99, $90.99 and $28.80 last year, and this year is $93.99, $93.99 and $29.96, rising each year. I have been fooled, I hope other people be careful not to step into the Simply Comfort trap.
- Approximate cost of services:
- $210.00
- Company Response
Dear Home Owner,
Thank you for providing your feedback, however, we are dismayed to hear of your concerns, and would like the opportunity to address them.
Please be advised that we are dedicated to installing the best quality, High Efficiency, Energy Star Rated products, and thus are quite surprised to hear that your experience with us did not meet your expectations.
We would like the opportunity to review your bills, and provide you with easy solutions for your convenience so that you are able to self-manage your monthly rental costs.
We truly believe that one of the greatest benefits of participating in our 'Rent & Relax' program, ensures that during the entire rental duration of your Furnace, Air Conditioner and Water Heater, you will receive "peace of mind" coverage in the event that any 'service concerns' arise, as well as access to our Highly Trained Customer Service professionals, in the event that you have any questions or concerns during your relationship with us.
With all of this in mind, we would like the opportunity to discuss this matter with you further by telephone in hopes of finding some solutions to your concerns, and addressing your feedback.
Kindly send us an email at "allison.jang@simplycomfort.ca" which contains your contact information and it would be our pleasure to assist you further.
Best Regards,
AllisonSimply Comfort Customer Relations Team