Unprofessional, Amateur Quality Paint Debacle
Too many negative things to document here but this is a classic example of a Homestars rating that is so unworthy of a business. In a nutshell, brutal wall repairs (before & after photos to prove it), repeat visits to correct botched walls throughout our home and still unable to correct major issues, so much so that we had to hire another company to perform the repairs (additonal costs incurred). Final bill far costlier than "firm" quote. Supplied & used a low grade quality paint despite promising a high grade. Incredibly arrogant (emails to back it up), blaming customers for their ineptitude. The list goes on. All of this can be verified in writing and via photos. Worst contractor experience in 20 years, lesson learned.
- Approximate cost of services:
- $6,000.00
- Company Response
Hey Joe! We've been waiting for this review for about a month now as you threatened us with this from day one. This is a classic example, on our side, of a job that shouldn't have been started. Expectations on your end from the beginning were completely unreasonable. You had wallpaper in your home that had to come off and the walls underneath, as explained before we started, were in terrible condition. Despite multiple efforts to correct the extremely damaged walls, nothing was good enough. Honestly I'm not too sure what to say but it was clear we are dealing with a Dr Jeckel and Mr Hyde situation (emails to prove). One day you were over the moon happy and the next you were threatening this review and non-payment. We've been doing this a long time with extremely satisfied clients and you seem to be the only one to take it this far to attempt to damage our credit. But that being said, everyone is entitled to their own opinion and we respect that! If anything, this has helped us, as we now know what to look for in regards to red flags with a difficult client. Not sure what you mean by extremely arrogant as we are very accommodating when it comes to customer satisfaction (emails to prove), not to mention the 64 previous reviews before yours! I guess all in all you got what you wanted though, paying us half of what was originally quoted (with no extra costs over and above the original quote - emails to prove). Also, we use the best quality Sherwin Williams paints, my friend. I hope you have a great summer and I would strongly encourage any Contractors reading this to watch out for people like this. All the best Joe! Cheers!