My sprinkler was installed by Ontario Green Irrigation in June 2017. I was very pleased with their service and gave them a 10/10 rating. The system worked fine until a slow leak developed recently. I contacted Peter, the owner of the company. A technician was sent to repair it and I paid the fee on the first visit.
After three visits, however, the leak keeps coming back after only one or two full runs of the system. I asked Peter to send in a more experienced technician. Strangely, Peter requested a $600 additional payment (discounted from $900). The repair carries a two year warranty. Now the problem is not even fixed yet, why should I be charged again? Peter explained that my system was too old and they had to do a lot to address all the issues. Frankly I was quite upset, and checked their recent reviews on HomeStars.
They did receive four 0/10 ratings, among which two were for the same incident. However, among 84 reviews so far 74 are 10/10, including mine. I just cannot believe that Peter could have changed so much to become a different person. He must have been misinformed. So I sent him a screenshot of my review of June 26, 2017, to let him know that my system is only seven years old. Three minutes after I sent my message Peter replied that he would send in technicians the next day to fix the problem, no more mentioning of the additional charge.
Next morning around 8:00, two technicians showed up including one with over 10 years experience. Now, the system has run a number of times without any issues.
I feel that Peter is a trustful business owner and the previous poor reviews might also be a result of misunderstanding. I myself will continue to rely on their first class service. They deserve a 10/10 rating.
- Approximate cost of services:
- $300.00