Valley Furnace Cleaning

Duct Cleaning
Edmonton AB T5Y0L2
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starchoice
starchoice
10 reviews Edmonton, AB

First Review

0/10

Humidifier Installation

Update on October 1, 2014:

So I called this company again approximately two weeks ago to book a water heater installation. There was an agreement made on brand and price. A call was received early in the morning on the agreed installation date and the plumber confirmed that he would arrive between 1:00 and 3:00 to do the installation. He then called me at 12:45 stating that he could not do the installation because all the water heaters had been damaged in a labour dispute at the factory by the workers. Sensing that this story was not well put together, I contacted the water heater company and it was confirmed that the story was a fabricated one. Valley Furnace is not honest and for some reason did not want to do the job so they fabricated a story. This is a dishonest business and my rating has to be adjusted to zero as I reserved a whole day for this installation.

Gerard is the owner of the company. I didn't call him for duct cleaning but another service that he provides to customers, humidifier installation. He also does hot water tank installation. I had some hardwood flooring installed so decided I should install a humidifier. Gerard answers the phone and is a very helpful gent from Newfoundland. I had a few questions so called a few times before hiring him. The humidifier was supplied and installed for under $400. Gerard provided a different model humidifier from the one he was advertising, at my request because I had researched them and decided on a different one. I thought it would be a few bucks more but he charged me the same price. He was also very agreeable to doing a hot water connection with copper pipe instead of a cold water connection with plastic piping. Again, there was no additional charge even though other contractors wanted considerably more for doing a copper connection. Gerard showed up with his helper Joe and you could tell they knew exactly what they were doing and very friendly as well.

Approximate cost of services:
$375.00
What could this company do to improve their services?
The company should provide an e-mail address for e-mail inquiries.
Any advice to offer fellow homeowners facing a similar project?
A homeowner should not hesitate in calling Valley Furnace.
Was this review helpful?
Company Response

thank you for the positive review on the humidifier installation!
customer service is very important to us.unfortunately we were not able to meet your requirements for a new hot water tank due to labour issues at the manufacturers facilities but hope the local competitor we referred you to which stocks and handles warranty issues for those tanks was able to assist you.
again thank you
gerard

Previous versions of this review:

starchoice
starchoice
10 reviews Edmonton, AB

First Review

10/10

Humidifier Installation

Gerard is the owner of the company. I didn't call him for duct cleaning but another service that he provides to customers, humidifier installation. He also does hot water tank installation. I had some hardwood flooring installed so decided I should install a humidifier. Gerard answers the phone and is a very helpful gent from Newfoundland. I had a few questions so called a few times before hiring him. The humidifier was supplied and installed for under $400. Gerard provided a different model humidifier from the one he was advertising, at my request because I had researched them and decided on a different one. I thought it would be a few bucks more but he charged me the same price. He was also very agreeable to doing a hot water connection with copper pipe instead of a cold water connection with plastic piping. Again, there was no additional charge even though other contractors wanted considerably more for doing a copper connection. Gerard showed up with his helper Joe and you could tell they knew exactly what they were doing and very friendly as well.

Approximate cost of services:
$375.00
What could this company do to improve their services?
The company should provide an e-mail address for e-mail inquiries.
Any advice to offer fellow homeowners facing a similar project?
A homeowner should not hesitate in calling Valley Furnace.