Mars Blinds & Shutters

We ordered several blinds throughout the house from Mars Blinds. Firstly they took several months to even come and install, and they were difficult to get a hold of.

During the initial installation, the main deck door blind was installed rolling towards the wall, when it was supposed to roll away from the wall, so as not to rub along the horizontal trim above the patio door. The blind was installed rolling towards the wall, so when it was raised or lowered, it was rubbing taut against the horizontal trim edge. Additionally, the blind was, and is still, not wide enough, so when it was installed, the chain was rubbing up and down the door trim.

When we brought these two issues to the installers attention, he didnt appear to care. But he eventually rotated the blind around so the chain was on the right hand side, and the blind now rolled away from the wall as it was supposed to. However, the issue at this point was that the blind material/fabric was backwards, and the sticker and metal edging was visible along the bottom hanging frame.

We contacted Mars Blinds about this, and had to bring the blind in ourselves, and paid $63 to flip the blind material around. We then had to come in and collect the blind, and then had to reinstall it. As per your instructions on the repair invoice the brackets had to be removed and flipped around again to accommodate the roll away from the window. So now the blind was finally rolling away from the wall as it should have been all along, but we have paid more for it and had to remove, deliver, collect and reinstall it.

The main issue however still remains: your initial field measurements were incorrect, and the blind is not wide enough. The right side door trim (both horizontal and vertical) are very obviously not covered by the blind. We have installed the blind bracket as close to the door trim on the left as possible without the chain catching, and you can clearly see that the right hand side should be several inches wider.

We have spoken with Adi from Mars Blinds, but clearly these people do not do a job right, or care about customer service.

You should be very wary of wasting your time and hard earned money with this company.

They are not organized they lost my blinds for 4 weeks then offer me to refund 50% but they didn’t do that and they didn’t fix the lock key then the owner start disrespecting acting angry with very bad attitude, for sure not recommended they are not trusted they thought al the client idet’s .

Did a totally unsatatifactory job, installation was missing parts, and when confronted to make repair refused to fix problem.

After repeated phone calls, he mai thought he was aggressive and insulting, he made it plain he would not install shutters properly.

Mars Blinds was great to deal with, prompt appointment and easy to deal with on choosing options. Informative on choices and what works in a room / house.

Quick manufacturing and professional installation.

We required a single blind later (for a room we decided to change uses of) and they were just as good with a single, one off project.

I am very dissapointed on how they treat their customers here in Calgary. As a first time homeowners, we entrust them our needs to give us a good service for blinds. Expecting that they are efficient, professional and punctual. First, When we order for blinds, we ask how come there was no casette but Adrian said that he didnt tell me that it's an additional cost and 80% of their customers doesn't like that. How did he assume for his customers needs?!he should ask us first and explain to us in the beginning that we only got plain roller blinds for the money we paid for. He never explained anything. When we already paid the downpayment that's where bad customer service starts, We waited for more than a month just to put up the blinds but they missed one window and had to wait for another month and whenever I call them for follow up, they cant give an answer. Adrian, the sales person said they will call me on tues to set it up for Wed(may28) but they never did.. Been waiting for callbacks but nobody called from their office. I called them again and he said they are so busy with their customers, so what do they think of us?! Not a customer?!!! He said, he, himself will install it the next day thurs morning but he never showed up and had no decency to call us and apologize. We cancelled our appointments but they dont care. When I called him, he said, we are very busy and it's only one window left compared to other customer that they had to install lots that's why they didn't come! Very awful response to their customer. They did not respect our time, as their customers. Poor customer service and very unprofessional. I dont know where to complain or report this that's why I made this review. I will never refer you to anybody else!!!!

Mars Blinds has been very helpful and patient with this new homeowner who isn't quite sure what they want! They took the time to show us several options, and remained patient as we made several changes to our quote request and finish choices. Their sales professionals were very accommodating, arranging 2 separate evening/weekend visits to take measurements, and review our options. And they offered payment terms that were very helpful as we balance the various up-front costs of purchasing a new home. Quote was significantly less than what was received from other stores. Still awaiting final delivery, however fully expect, based on experience thus far, that this will also go smoothly.

The customer service was great. Glen helped us pick out the right product for our home and wasn't pushy and didn't rush us in our decision process, he actually encouraged us to get quotes from other suppliers as well. We went with Mars Blinds in the end because the price could not be beat and they really took the time to answer all our questions. Will recommend to friends and family.

When we built our home we needed to find window furnishing for all of the windows. We were recommended to go with Mars Blinds and liked their pricing. It took a little longer than expected to get the installation done and we had to wait due to delays. Other than that we were happy.

We just got brand new windows and Mars Blinds were the first out of 6 companies to get back to our emailed request for a quote, they were the best price and they were fast at installing too. We were unsure of how to dress this window to also get privacy and have a clean look and they were able to advise on a solution that my husband and I both agreed on. They did a great job, no fuss, no waiting.