Hi CC,
I'm sorry for your bad experience with KR. We go to great lengths to protect the surrounding area in your house when working in the kitchen. We set up an airtight spray booth in all of the kitchens we work on and use the appropriate adhesives depending on the surface we are applying it to. We use yellow frog tape that is specifically designed to be used on delicate surfaces. As discussed prior to work beginning, we did go over this and I advised you that sometimes wall paint peels even with the delicate surface tape. We were able to touch it up with the wall paint you had left over.
As for the floor, unfortunately mistakes happen from time to time and I felt/feel badly. As discussed at the time, the dark colour paint used for the island was very thin and resulted in the paint at the base of the island to get past the tapes edge. We use green frog tape on the floor of every kitchen where protection is most important. The green frog tape is specifically engineered to adhere to the surface it is applied to with maximum adhesion when it comes into contact with moisture. Which is why we wet the edge of the tape before spraying. I was unfortunately not given the opportunity to clean the floor with an appropriate cleaner and you brushed it off when we spoke about it in the kitchen. I didn't even know how upset you were until your wife told me on the phone later that night.
As for the sink, it was not communicated to me that you were keeping your old sink with your new countertop. Usually when getting a new quartz countertop a new sink is generally purchased also. We had just removed the rest of the countertop and left only the sink portion remaining for the purpose of cleaning our equipment as I had assumed a new sink was in order. I'm sorry for that miscommunication. When I know a new sink is not an option we ask to use the laundry sink if there is one. However sometimes using the kitchen sink can't be avoided as we need to clean the equipment in an appropriate time frame so the hardener added to the industrial coatings we use doesn't harden in our equipment.
It took us two days to spray the cabinets in your kitchen. It was definitely not rushed. What you are referring to is called runs or drips. These sometimes happen and we wait for the paint to fully dry then sand it away and respray. We never leave visible drips or runs. The runs you are referring to were in an open base cabinet and at the back of the cabinet. Unfortunately, we missed that because it is not common practice for us get on our hands and knees to look at the back of base cabinets under the shelf which is the only way to see that area you are referring to. A flash light or head lamp would also be required to see what you are unhappy with. I did sand it out and brushed another coat on at your request. Brushing touch ups on sprayed surfaces such as kick plates or hard to see areas is standard practice in the refinishing industry. We add a reducer to the paint that eliminates any brush marks by extending the dry time giving the paint time to lay down smoothly. Any touchups needed on high visible areas such as doors, cabinet ends, and gables are touched up with the sprayer on site.
The pandemic has made it difficult for many businesses. Mine is no different. From getting supplies on time to finding skilled employees has been a challenge for many. My crew has sprayed over 30 kitchens since I trained them. Everyone makes mistakes because we are all human. I have full confidence in their abilities to give a quality finish and I always look over their work to ensure nothing is left unfinished. A discount was not asked for nor offered because as an acquaintance of mine I didn't charge for a lot of extras that were required for this job. We need extra paint, the skirting for the island was not quoted, and I didn't charge my usual fee for countertop removal. In the end your kitchen looks beautiful with no visible imperfections.
I'm sorry you had such a negative experience with KR and I wish you all the best.
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