- Approximate cost of services:
- $4,200.00
- Company Response
Thanks for taking the time to share a few words. It's been a pleasure getting to know you and your family over the past several years. All the best over the holidays.
Thanks for taking the time to share a few words. It's been a pleasure getting to know you and your family over the past several years. All the best over the holidays.
Thanks, Sherri, appreciate the kind words. It was a pleasure dealing with you. all the best over the festive season.
* PLEASE READ * First off we do apologize for the initial miscommunications on our behalf. Contrary to your opinions, we do pride ourselves in our customer service. We have dedicated several hours already to this issue, so I don't have any more time to dedicate to this. In parting I would like to make 3 points:
1. You're not in a qualified position to criticize the competency of our company. We never did any work for you. Once again I do apologize for the shortcomings from a customer service standpoint in our initial interactions. But having said that, we are truly shocked by the over the top, malicious nature of this review. It's unfortunate that you felt jeopardising several peoples livelihoods, over a slight inconvenience was a justifiable response.
2. We told you from the onset this was a difficult situation and we could not (for several reasons that were well explained) make any guarantees of success. From the initial meeting, we explained that we had a pretty much zero percent chance of ridding you of your mice problem. That on its own should have spoken to our integrity and honesty as a company.
After this, there were several phone conversations lasting several hours in total, texts with lists of lengthy and repetitive questions. As well as a request for a second estimate to be written up and for us to come back out and take pictures of your garage. Basically, you kept questioning our expertise and refusing to take our professional advice at face value. You did not agree to engage our services yet you were demanding several hours of our time, over and over again, during our busiest season.
3. The reality is we do tremendous work and are a close-knit group who take tremendous pride in this business. Your review was spiteful and not a fitting response by any stretch of the imagination.
We are sorry everything came to this. Best of luck.
This review has been removed by the author.
Thank you very much for the kind words, have a great day!
Thanks for taking the time to write a few words and glad we could help out. enjoy a critter-free summer!
Thanks Phil. Happy we could help.
Thanks Anna, happy we could be if assistance.
quoatation for expensive work with no guaranty for the problem
We are sorry to hear you are dissatisfied with your experience. I will be in touch to discuss this shortly.
As far as the inspection fee, that is a policy the vast majority of field service companies employ. Unfortunately it's the only way to ensure we do not pass any additional costs on to our customers.
Best,
All Wildlife Removal
Not cheap but totally worth it!
Thank you for taking the time and for the kind words. Happy we could help. Have a great weekend!