Double the price, zero the quality
I booked a move with Pacific Moving Canada after reading reviews on this website. I was moving my stuff from Ontario to Victoria. I was given a quote of $3240 for 5000 lbs., but I chose Pacific Moving Canada for the reviews.
On their website, they say that a rep will come to see all the stuff before moving day, and arrange everything. THIS DID NOT HAPPEN, SO I CAN ONLY SAY THAT THIS MUST NOT BE TRUE. They were very lacking in initiative regarding the move. They never contacted me by phone, only by e-mail, and then they e-mailed me at an e-mail address that I requested them not to use, twice.
On moving day, the truck arrived on time, the guys at the Ontario end were pleasant and competent. My stuff went into storage for a month.
I was present at the weigh in, but I never once received the information regarding the weight of the vehicle my things were picked up in. BEWARE OF THIS -- EVEN WHEN YOU ASK, YOU WILL NOT RECEIVE CLEAR INFORMATION ABOUT THE WEIGHT OF YOUR GOODS. THAT'S WHY I ENDED UP PAYING TWICE THE QUOTE TO GET MY STUFF DELIVERED.
Once out here in Victoria, I contacted the company to deliver the goods at end of July or beginning of August. This is when I found out that they are not a real moving company at all, on a national level. They contacted me to tell me that they were going to bring my stuff more than a week earlier than I could take it. I tried to make it clear that I was in the middle of renovations, and that it was not part of the agreement that they would bring the shipment to me when it was convenient for them. The threat came that they would ship everything back to Ontario. BEWARE- THEY HAVE NO STORAGE IN VANCOUVER, OR VICTORIA. YOU WILL BE FORCED TO ACCEPT SHIPMENT ON THEIR TERMS, NOT YOURS.
Suffice it to say that the shipment arrived when they wanted it to, on July 22. There was damage to a number of items, about $1500 worth. I didn't have time to assess all the damage in 7 days, so they refused to even consider a claim, even though they had that possibility.
To sum up -- damaged goods, high price without sufficient justification, truly awful customer service. I wouldn't get this company to move my garbage cans out to the curb. DO NOT DO A CROSS-COUNTRY MOVE WITH THIS COMPANY. YOU HAVE BEEN WARNED.
- Approximate cost of services:
- $6,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Customer, you received an initial quote for 5000lbs, but when you emailed us the list of items due for transportation we informed you that the total sum shall be bigger. At 29 of June we picked up the load and 1 day after we sent you the precise weight and the sum due for payment, you were a little surprised by it, but didn’t mind. You informed us, that you can receive your shipment between 16 and 25 of July. Since it was stored with us we sent the items with one of our trucks that was supposed to arrive just between the dates, it actually arrived on 22 of July, but you already wanted it to arrive on the 31st of July and informed us about this on the 18th. Unfortunately it was already too late, since the truck was on its way. You started to revolt and to ask us to accomplish the delivery according to your demand , but we told you that we never guarantee the exact delivery date, since its indicated in our FAQ, so we offered you 3 different ways to settle the problem:
1. You can accept the delivery tomorrow, July 22nd and 2nd half on July 23rd (the goods will not fit in a straight truck at once)
2. You can arrange for a storage facility in Victoria and we can deliver to the storage on July 22nd and 23rd.
3. We can charge another month of storage which is $450 and deliver after August 1st.
We came to an arrangement with you eventually, but we never told you anything about the return of the cargo to Ontario. Regarding the scale tickets, you never asked for them before, you asked them only after its been a month since the delivery. After you wrote us and asked for compensation for the broken items. But we’ve informed you that it’s been a month, so we didn’t keep this information, since its written on our site that “all claims are to be submitted within 7 days after the delivery in order to be taken in consideration”.
We consider that this problem occurred due to the fact, that you didn’t read thoroughly the FAQ and booking agreement, were all necessary information was relayed.