York Taps & Tile

We bought a vanity, sink, faucet and drain from York Taps (Eglinton location) for a bathroom we were renovating. The room was very small, so we were pleased to find a vanity at that store that fit into this very unforgiving space. However, we made the mistake of not opening the boxes as soon as they were delivered to our house, waiting instead until our contractor was ready to install them. We then discovered that York Taps had not delivered the sink nor the drain. Moreover, they had sent the correct vanity model, but in the wrong color (brown as opposed to white). We acknowledge that we could have reduced our own inconveniences by checking the contents of the boxes sooner than we did.

We called York Taps several times to get them to pick up the incorrect vanity and to deliver the correct one. Consistently we were told someone would get back to us promptly, and consistently they did not, meaning we had to keep calling them to get this issue addressed. This became a serious inconvenience. York Taps also committed several times to delivering the correct components the following day, but did not follow through. We began to get frustrated and tensions mounted steadily.

Our contractor eventually finished the rest of his work and wanted to move on to other jobs. He kindly agreed to return one afternoon to install the vanity, and York Taps agreed it would deliver the materials in a two-hour window. The day of delivery, they called us back and told us they didn't think they could make the window. We got angry. They reconsidered and agreed they could make the delivery window.

Indeed they did meet the delivery window. This time they delivered us our sink, and it happened to be the correct one. They also delivered a white vanity. However, this one was the incorrect model, was incompatible with the sink they'd delivered, and was also too large to fit in our bathroom in any case.

We called York Taps and demanded a refund. One employee told us York Taps didn't have the vanity we had ordered, suggested we choose another model, and indicated we were being unreasonable. This employee told us we would have to return the vanity to the store ourselves before we could get a refund despite the fact that we had paid for delivery due to the fact that didn’t have a car large enough to transport the vanity. At that point we asked to speak to the owner and were told repeatedly that he would not speak with us. When we insisted on the owner's name and number, this employee began to personally insult us, saying (among other things) that we had "issues."

We eventually found another York Taps employee who assured us that York Taps did in fact have our vanity, and that it had merely been delivered to another customer by mistake, and we had received that customer's vanity. We were assured the correct vanity would be delivered the following Monday, Monday came and went and no vanity was delivered. We called again. The employee admitted he'd forgotten to arrange the delivery.

Roughly a month and a half after we'd paid York Taps for the vanity, it finally arrived. Then we had to arrange for our contractor, who'd moved on to other jobs, to come back and install it. When he did install it, he discovered that one of the metal leg components of the vanity was broken. Our contractor managed to address the issue, but was of the opinion that the other legs were also at risk of failing at some point. "Don't be surprised if they break over time as the hardware is very flimsy," he told us in writing.

To summarize, York Taps consistently failed to deliver the goods promised on the invoice, was unresponsive to our concerns, and generally treated us shabbily. We won't deal with them again.