Panorama installed nine windows and one sliding glass door in my home a little over two years ago and I have been extremely happy with their workmanship, products and, most notably, their customer service. For big projects and purchases such as this, I like to wait awhile before writing a review so I can accurately gauge and test the company's products and responsiveness.
I have contacted them twice after installation for help and they have absolutely exceeded my expectations in every way. You can read-on for additional details, but I would highly recommend Panorama if you want to get the most value for your money.
I solicited 3 other quotes for my project from companies that ranged from corporate chains to local owned business similar to Panorama windows and doors. Panorama provided not the lowest quote of the four but I chose them for the project because 1) they gave me a free upgrade from double to triple-pane, 2) the windows appeared to be a superior product Low E 366, 3) they had many stellar reviews online, and 4) their employees were responsive, friendly and helpful but also (most importantly) not pushy salesmen like I encountered with competitors (Side-note: I basically had to kick the one of the competitor salesmen out of my house. When a salesmen is that pushy, it always worries me. It makes me think they care more about their commission and/or quota, and less about the quality of the product and customer service).
The windows and door have been a significant upgrade to our home. They function beautifully, are easy to clean and maintain, and having triple-pane has resulted in lower heating costs during the winter. After two years, the windows look exactly like when we bought them (no yellowing or other discolouration) and there have been no problems with the pressures.
Panorama has come back twice to handle small repairs; once immediately after the installation to do some clean-up work, repairing a cracked piece of trim and recaulking a window, and again, just recently, to fix some caulking that was pulling away from the wall. Both repairs were handled quickly and seamlessly, and for free - all covered under warranty!
Honestly, I think the damage from the second time wasn't even caused by Panorama window installers... I think I had a roof leak that made the caulking pull away from the dry wall around the window. But, they still sent an employee to my house and he removed the damage, prepped the wall and recaulked it. I asked him how much I owed him and he replied "Nothing - we appreciate you being a customer!" Who are these guys? It's so rare to find that level of care and compassion for customers these days... I'm convinced they must be from a different planet or something. :)
I'm a very cautious consumer; always doing my due diligence to research a product or company before proceeding with a purchase. Next time I need to replace some windows or doors, I'm not going to waste my time shopping around and dealing with pushy salesmen... I'm just going to call Panorama Windows and Doors. You should feel confident doing the same!
- Approximate cost of services:
- $17,000.00
- Company Response
Thank you for your detailed and amazing review Dibbert, I truly enjoyed reading it! It is indeed rare to get such detailed and great feedback from our valued customers! We are very glad that our intimate approach to sales, and each customer left a positive impression on you. This is exactly what we thrive to accomplish. When similar companies outgrow their pants they tend to start treating customers, and their own staff as mere numbers and that personal approach may cease to exist. At Panorama we try our best to understand the customer's needs and keep their comfort and savings in mind. There is nothing more important than our home, and this was especially noticed by us all ever since the pandemic his this planet. We spend a lot of time at home, and our families' comfort depends on many things, windows and doors included. We are glad that we were able to meet your expectation in this regard, making your house more secure, efficient and beautiful. Thank you for taking the time to express your appreciation. We are always here in case you need anything else, eager to help!
All the best to you Dibbert, and may you and your family be safe :)