I had a Classic Products roof installed in 2004 in Canada.
Unfortunately, it has developed a leak and the advertised "lifetime warranty" isn't quite what it seems since, after a week of phone calls to Classic Products, no-one has even returned my calls let alone come to fix the roof.
Anyone considering having one of these expensive roofs installed should beware: getting the company to honour its warranty is very difficult - if not impossible.
Update:
I contacted Isaiah Industries about my roof problem.
The president sent me a helpful response very quickly and contacted the general manager of the Canadian distributor on my behalf.
This morning I finally spoke to the Canadian GM and he has promised to have a crew at my house in two days. I will post the result here.
- Approximate cost of services:
- $22,000.00
- Company Response
Our company has been under new management since 2014, rest assured we are dedicated to providing the best customer service and warranty in the business. I believe that your issue has since been resolved to your satisfaction, please feel free to contact us directly should you have any further questions or concerns. We welcome your feedback! Thank you.