Gotcha Wildlife

Gotcha Wildlife did a great job the first time they came to the house and put a one way door on eaves-trough where squirrel were getting into the attic. After a few months, the repair failed and with a 3 year warranty they assured me that they would take a look and see what could be fixed. Technician came out and very abruptly said 'there is no hole' - i asked them to show me a photo, since the repair clearly looked wonky even from the street. Technician, very rudely refused - Gotcha also refused and now even though i can see and hear the entry point, Gotcha will not cover a warranty repair and refused to even take a photo to show the current condition. Something that a eaves-trough cleaning and roofing company would normally do to show work was completed properly and professionally. While they said they are looking into, they take the word of their technician over the fact that the repair is clearly and visibly damaged from the street. They claim that they warranty their work, but once again they will charge you for a so called repair and walk away from existing clients. In fact they did tell me to go elsewhere, so I will - the first and only good advice they gave me today.