Landmark Van Lines

I am very disapointed in the service we received . To start , Landmark vanlines picked up our stuff in Alberta on April 25th , they had told us we would receive our stuff in Nova Scotia on May 12th ( they told us they would be stopping in Toronto for weighing ) . We patiently waited until May 13th to contact them , my spouse called them and they told him " they do not know where our stuff is , and our new bill is $3400" ( our quote was $1600 ). I had called the next day and asked about it, they had said it just arrived in Toronto on May 14th, And proceeded to tell me that it wouldn't be leaving Toronto until May 25th ( which found out later was actually the 27th) which is apparently the only day they make a trip to Nova scotia and they wouldn't arrive until May 29th . Would of been nice to know considering i had items i needed ( crib, changing table , toys etc) for my son. So after we told them we demand they re weigh everything ( there was no way is was $3400 ) they did and they were 1000 pounds off ! How does this happen ? I dont know. So yesterday, they FINALLY arrived ( June 4th ). They proceeded to tell us they could not back the trailor up the driveway ( the driveway way completely straight ) and that it would be an extra $200 for them to carry everything up the driveway.
For one, it is not our fault that you can't back up the driveway and for two , haven't we been through enough !?
So my boyfriend made 5 or 6 loads in a little truck up and down the driveway to save $200, and the end total was still $2600. Oh and I can't forget to mention my brand new changing table was cracked and beaten up , and a bunch of other items damaged. I DO NOT recommend them at all , terrible.

I normally don't write reviews. But this time I am going to :) this is a great experience I had with landmark movers. They moved me from montreal to Oshawa on. They showed up on time. Everything was great.
This company was great to work with.

Easy to schedule
Great prices
EXTREMELY fast movers ( specially the team showed up in montreal )
Very friendly, helpful too

Made moving much less painful and I would totally recommend these guys to anyone.

We hired this moving company to move a friend of mine a single mom with two young children. We couldn't be happier with our choice of Landmark Van Lines. They were on time and very professional and helpful and very patient when the children were getting in the way. Everything was moved very smoothly and no damage to any items or the homes. Great customer service all the way through.

Thanks Landmark Van Lines for turning a very very stressful day into a smooth one.

Barb

I hired this company to move some of my belongings from montreal Qc to toronto On. My experience with them was very good. Team leader Jamal wrapped my furniture very carefully and loaded them in the truck like he was playing puzzle :) They picked up and delivered the next day. The house was undamaged in the move and everything was carefully packaged. Great service! The price was reasonable and much better than what I expected (No hidden costs). Overall, great experience!

These guus are the worst moving company I WILL never hire them again, they where 3 weeks late with my stuff, gave my 1 quote and when I wanted my stuff was charged another .they say everything was going to be wrapped in plastic they mislead us , never get a hold of them. My dishes/ cook Ware was smashed my lazy boy couch rips . Will never ever recamend them to anyone .

Thank you! Was the perfect movers for me. I had to move to Halifax to Montreal. Nothing was broken and took less time then they told me to receive all my stuff. Thank you so much!!

i, my name is Jose, and I just moved with Landmark Vanlines from Brighton ON to Kelowna BC. I just got a new job out in Kelowna, and was beyond frustrated, and confused as to how I was going to get myself, and my belongings out there. A friend of mine told me about Landmark Vanlines. He had used them for a move from Toronto to Campbellford (a town near me), and he said they were great. I didn’t know, as my move was a far greater distance, but I gave them a call anyways. I was (in hindsight) so lucky to have Courtney pick up the phone that day. As soon as I told her what I needed, she delivered. The quote was maybe not the lowest I had got to the point, but I was impressed by the knowledge, and the personality, I knew I had made the right choice in booking right then and there. I got a call the day before they were supposed to pick me up, like they said I would to confirm my pickup time for the next day. They got there actually about 30 minutes early, but I was more than ready. My stuff was all wrapped, like they said, and then before I knew it, they were done. I was told that the stuff would be put in storage until I was able to find an apartment to rent, and about 2 weeks later I called to give them my new address. They told me when my stuff would be shipped out in April, and would take about 5-7 days to get there. It was a couple of days late, but that wasn’t anything that anyone could anything about, they hit a big storm in Manitoba, and it seemed to follow them all the way here!!! The weather was horrible, but neither John or his helper made one complaint, they were in a great mood, and were joking with me the entire time!!! I will, like my friend, refer Landmark Vanlines to anyone I know that is thinking of moving, either a short distance, or like me, a long distance away!!!

My husband and I booked a move with landmark in January for the month of March as we were hoping to be settled in our new home for April as we were expecting our baby at the end of the month. When we booked with Landmark I told our sales Rep Michelle that we would need our belongings no Later then the 2nd week of April as we had the baby coming. She told me that in order for this to happen they would need to pick our stuff March 15th. This was fine with us and we agreed. Our movers phoned and asked if they could come a day early, they were great, polite and took care of our stuff.
I got a phone call March 30th from shipping saying our stuff was in Toronto and would be weighed the following day, at that time accounting would contact us with payment schedule. We were happy with this because as we were told by Michelle, shipment happens only 3 times a month the 1st, 13th and 25th of each month. So this was great our stuff would ship on the 1st and we would receive everything by the 14th as promised. Tracy in accounting contacted us the next day with our cost which was a bit more then what we were quoted, but that was ok. We paid right away and then all that was left was to wait. Tracy failed to send us the weigh scale ticket when she sent the total cost but we assumed it would be provided upon delivery as this is what we were told by Michelle. She stated it would be given to us by accounting or upon delivery, so we left it alone to see what would happen. On April 9th I phoned to follow up and ensure our stuff would be on time as I had to go for a doctors apt and we needed to prepare the babies room. When I phoned a very rude man answered the phone and said it had not departed Toronto yet and wouldn't until the 13th. I explained everything that happened and he said I was misinformed and that our shipment wasn't even in Toronto when we got that phone call on the 30th, but ensured our stuff would be here in Halifax by the 15th.
On the 13th I phoned to see if our stuff shipped out, the same rude man answered the phone and said "NO the shipment was cancelled and wouldn't depart until the 25th and arrive on the 27th" with no other explanation. I immediately started crying as my due date was the 28th and explained this to him and he responded with "well as long as there's someone there to get your stuff if your in hospital." I couldn't believe my ears! I said is this a for sure like no more delays as I CAN'T come home to a house with no furniture and a new baby.
This whole time I was emailed Michelle our sales rep with no response, after 4 emails my husband phoned customer service.
We were put in contact with Courtney who told us that Michelle was on vacation and that the move was cancelled because the truck had mechanical issues and they were hoping to have it fixed by the end of the week and if not they would rent another truck. This lady was the ONLY person who I would consider professional at this company and the only one who apologized for our inconvenience.
As a result of having no furniture and being ready to deliver our baby in two weeks we had to go buy a new bed and a couch as I was extremely uncomfortable and ready to go in labour.
We received a phone call from Courtney on the 24th stating the truck would not be fixed but they were renting another truck and we would have our stuff by the 27th, we were thankful for this call as all the delays was causing me so much stress at such a late stage in my pregnancy.
The 27th came and no stuff, no phone call. We waited until the 29th and finally called Courtney. She immediately got the movers to phone us and they told us they'd be here that same evening.
FINALLY that night our stuff showed up! I can't thank John enough for his service. He was great at pick up and delivery, so we are thankful for him. Our stuff showed up undamaged BUT they were missing one box, that was estimated at around 200$.
We submitted our claim online and waited to here back, but nothing.
Phoned Courtney again and got upset, and again she came to the rescue and had claims contact us. In there response email they estimated the box at 40lbs and would pay us $50 bucks, because we didn't declare a value to the shipment. FYI we did declare a value at pick up and received a email from Michelle stating they don't offer that option anymore, everyone gets .60 cents a lb coverage, so this was confusing to us.
During all this I emailed Tracy in accounting 4 times for the weigh scale ticket as it wasn't provided on delivery either, but NO response. Surprise surprise.
We went back to poor Courtney again, who could tell my husband was MAD at this point. When we asked about Michelle and the no response, she told us she switched departments, she didn't know what to say about the scale ticket and she said she'd have someone in management contact us about the claim.
Now we still have not heard from management, or Michelle. BUT my husband phoned and said he wanted to talk to Tracy, but said his name was John as we knew we would be avoided if we told them our real name. We were directly put through and she was shocked when she found out who she was talking to. When he asked what the hell was going on, she said " to be honest everything is backed up and I'm working on your ticket". They always have a answer for everything!
In conclusion, it took 7 weeks to get a shipment from AB-NS, one lost box with a inappropriate refund, constant lack of communication. 8 weeks and still waiting for the actual scale ticket. Again we do want to praise Courtney as she is amazing, and they are lucky to have her.
The company advertises "move without stress", this is very misleading, as the move was nothing but stress for my husband and I. I would never EVER recommend this company.

I am very unhappy with the service. Move was scheduled for a Tuesday morning and the movers didn't show up until Wednesday afternoon (which would have been completely fine if someone had let us know they would not be on time). The sales person I dealt with "Steve" had told me it would take 3-5 days to get here, so I made accommodations for that. It took 9 days and some stuff was broken but they said nothing could be done. I reviewed my bill when I had to pay and my student discount was not applied therefore the driver told me to call Steve to discuss how they would refund me the money. I tried to call Steve after and he did not answer so I left him a message. I waited a few days and tried to call again as well as emailing, but of course no answer. 10 days after the move and I still have not heard anything regarding the refund, or even an apology. I have tried to contact customer service but I am always told they would call me that day and never receive the returning phone call.
The drivers were very polite and got the job done quickly when the did get here.
Terrible customer service from the office and not very polite.
I would not recommend the moving company.