Electrical contactor installation
There was a loud humming sound coming from the electrical room. The company charged 100$ service call to come to diagnose the problem. A person called Mohammed showed up , then whipped out a book and said that it would be 387$ to diagnose the problem. As it was essential to know what the problem was , I agreed to it. It took him about 10 mts to see that it was a breaker switch that needed to be changed. He said that he has to get that particular part and come back to finish the job. His charge to then come back and finish the job - 100& for service call and an additional 250$ to finish the job. That would bring it to a grand total of approximately 800$ to change a breaker switch. Call this company only if you are willing to be ripped off !
Edit:
The company assumes that it has the facts about everything :
1. That the electrical work has been performed by non qualified people.
2. That no permit was taken by the electrical contractor for the home or the owners in a bid to save money.
3. It has completely overlooked the fact that a new home cannot be sold unless the building is up to code on all fronts including electrical. Which is why we have building inspectors in the City of Toronto. Unless the company assumes that they are also unqualified .
Nevertheless Mohammed called and offered to finish the job at no extra cost, if the part was bought by the home owner. I accepted his offer and Mohammed has completed the job satisfactorily, in a timely manner and at no extra cost.
What is noteworthy about the company is that it cares about its reputation. There are not many companies who do so , and who are willing to go the extra mile to counter a bad customer experience. A company that does so has the potential for future growth. . Going forward, I wish them all the very best.
- Approximate cost of services:
- $439.00
- Company Response
Hi Mrs. Koshi it is really surprising to see such words. With due respect we wish to see a better rating . We have thousands happy customers and there are hundreds of Good reviews are on home stars and google available as proof . We believe in fair business with top notch service but looks like you you used to hire non qualified people . There was clear evidences of code violence of electrical work done by unprofessional people. Which is prone to potential fire hazards. I have evidence available. Here are some questions for you to answer
1- Did you call for same day after hours service?
2- Were you were informed about the dispatch fee $100 as a regular charge upfront before coming to your house around 8 pm same day?
3. Were you informed about the diagnosis charge upfront before the work started as a flat rate regardless of timing ?
4- What was the diagnostic report? Were you informed about the code violation and potential fire hazard and faulty main lighting control panel, which controls complete lighting system in your house that was making a Loud noise which is not a "simple breaker" which you mentioned in your review.
5- Did you pay $387 for diagnostic charge or $287 ? Did we give you a $100 discount without you having to ask?
6- Were informed about the follow up of special part for replacement and you were agreed but you called back next day to cancellation of further work? Did you pay extra for parts arrangement on the follow up?
7- The work that you had previously done was required an ESA permit, did you or your electrician applied for a permit that did the unsafe illegal work? The truth is no permit was taken, by you or your electrician, which is illegal, which leads to non code compliance work where you tried save some money.Our electricians are very skilled and especially Mohammad as he is a Master Electrician. He diagnosed the problem and told you what needed to be done in a very quick matter on a service call after hours. This imperfect information is misleading and disrespectful towards our staff and company.
After seeing such words we have tried our best to make you happy by going back to do extra work without any extra charge but unfortunately We didn't see that made any difference to your attitude even after work completed . We are not responsible for your existing non standard work and we are not interested to do any business with you.
We wish you good luck.