Alberta Home Services

Alberta Home Services did furnace and duct cleaning at my place in Apr 2017. The two technicians that day said that I should replace the hot water tank as well and they could book an appointment for me. I agreed.

After the furnace and duct cleaning day, there was a gas leak because the furnace valve was broken. The valve was fixed by another plumbing/heating company because they came to look at the water pipes at my place and discovered the gas leak. I called the manager at Alberta Home Services, left him a voicemail but never got any call back.

This weekend, Atco Emergency shut down my furnace because there were serious problems but they COULD NOT shut down the gas valve because the hot water tank (installed by Alberta Home Services in Apr 2017) was installed too close to the gas valve. And there was even a dent on the tank. I had to re-install the hot water tank before replacing the furnace. I called Alberta Home Services, they said they could send a technician to come and check but couldn't tell me when they can re-installed the hot water tank. I couldn’t afford to leave my place with no heat in -22 degree weather so I paid $300 for the furnace replacement company to re-installed the hot water tank. And to be honest, I didn’t know if I could trust AHS to re-install to hot water tank anymore.

I don't know how good AHS is with other services but I used them for duct cleaning and hot water tank installation and both times, had to spend money to fix what they did wrong. In additional to that, there were serious safety issues (gas leak, could not close the gas valve) that the company did not address. The technicians/manager were irresponsible. I trusted them to do their job but after this, I totally lost trust in AHS. If you consider using this company, make sure you check their work carefully and ask about warranty policy so you don't have to go through what I went through.