AMJ Campbell Movers, Moving and Storage

This company was used as a white glove delivery of an item from West Elm (not by choice). They set the dresser up and proceeded to push it along hardwood floor scratching it. Would not pay to fix the floor.

Very friendly and professional. Moving out of our previous home was ok. The issues were regarding the move in and afterward.
Movers were unorganized. There was no forethought planning in how the move would unpack. They dumped everything in the house (we could barely move around) and just kept bringing stuff in instead of placing it where we directed.
We have a king size 4 poster bed and I am the first to say, it's not an easy piece to pack/set up but only half the screws were placed and the wood was damaged in several places. The bed was not sturdy and made a lot of noise if we tried to use it (squeezing, clunking). The same
story goes for my husband's office furniture.
The pieces configure into a horseshoe shape with a cabinet on the back desk. There is an extender piece that joins the front desk to the back and it was not secured properly. It collapsed when my husband applied minimal pressure on it as he reached for a book on the back shelf. It completely tipped and caused him to fall from his chair onto the floor!
Please check out the photos.
Needless to say I called and discussed what we were finding and they sent one of the movers back to fix things. He secured the bed by putting in extra screws not at all where they should have been originally. So...this made the bed feel more secure but you couldn't move while you were on it without it making terrible noises AND it looked like hell! Same with the desk. Screws were stripped and wood was busted off around the screws, wood chips on the floor......on & on!
We called a couple more times to no avail so we decided to make a claim. The furniture wasn't 5 years old yet, and they DECLINED our claim!!!!

Shipping from Canada to Europe. Upon initial contact they said shipping should be completed in 5 weeks or so. This was no promise but I thought 2 months should be sufficient. Now after 2 months, having paid the full price, we have no news whether our household stuff were even loaded to container, let alone shipped. The contact person can't seem to reach the International Group of their company, so we suspect that we would never receive our stuff, and they can probably drag this on indefinitely so insurance won't have to pay for our loss.

I have used AMJ Campbell now for 15 years to move me across the country and back and all of my loves in between. I have never had an issue until the most recent move which across the country. Back in 2017, I moved my family across the country and all of our belongings went into an AMJ Campbell storage facility for 2 years while we waited construction of our new home. When my belongings (furniture, kitchen foods, etc) arrived at the AMJ storage facility, I received a phone call confirming that everything had arrived and was in storage and facilitated monthly storage fee payment. While the AMJ rep had me on the phone, she so cleverly sold me maximum insurance on my items in storage and promised that if any damage happened to my items, AMJ would replace the items at current market value. Fast forward 2 years and nearly $6,000 in after tax money on just insurance storage fees (that doesn’t include storage fees) my belongings come
out of storage and while thankfully most items were in great condition, there were a few broken items and furniture pieces that had missing parts and not able to be reassembled, since they had been disassembled upon my move out of my residence two years ago. On actual move on day, I also had some last minute surprises of needing to pay an additional $550 in un-crating charges. I paid for this crating and un-crating of all my marble slabs and delicate artwork and heavy mirrors upon my move out and was never told that I would have to pay for un-crating charges at my destination because my items were going into storage for some time, which they were aware of that from the beginning. So a few pieces were damaged, one of which was a set of lamps. These bedside glass lamps were packed poorly by AMJ packers and of course shattered. So I made my claim for these two lamps and when the replacement value came back, I questioned why it was so low and the claim rep advised me that I never put a claim through for the shades. Can someone please explain to me how a lamp is purposeful without the shade. She claims that because I didn’t list the lamp shade on my claim form, they aren’t responsible for replacing it!!! This is absurd. Furthermore, she only came up with that excuse bc when she went to the website of where I got the lamps from, 5 years ago, she saw that they sell the lamp base and lamp shade separately. That is clearly for no other reason than marketing tactics and making more money. Of course when you go and buy a lamp, you have to buy both pieces. That’s a given. Furthermore, because my lamp shades were packed in the same box as the lamp shade and therefore contained the same AMJ moving sticker, that automatically qualifies them as one item! I was not asked to be put into this position? I was unfortunately Put into this position as AMJ carelessly packed my expensive glass lamps. Another item on my claim was for a very large dented lamp shade. I was told that because AMJ didn’t package it properly in a box my insurance doesn’t cover it ! So essentially, it becomes my fault that AMJ didn’t do their job correctly on move out day while I was trying to sort out my family (3 little kids in tow) to move them across the country, I get penalized. I am left to believe the AMJ has been extremely dishonest and unfair in their delivery of their side of the deal after taking my $6,000 in after tax dollars on insurance fees. I was reassured that having this insurance in place would ease the process should anything go wrong. I even pre paid to have the un-packers unpack everything to ensure that if anything was broken, it would be covered! This has not been the case at all! I am an honest and good citizen. I paid my part in ensuring my items were covered and now AMJ is looking for every possible angle to essentially get out of pulling through on their end of the deal...replacing all of my claimed items reported within the 60 day grace period. I have a table that got cracked and it comes with a marble slab on top. I am awaiting for in house inspection of that item and am very worried for the outcome. I also had a rowing machine that was taken apart by the movers on move out day. On move in day, no one wanted to re-assemble it. I put it on the claim as there were missing parts as well and AMJ came back saying I didn’t sign any contract or pay any additional fee to have my items disassembled and reassembled. So why did they so freely take its part in the first place without my consent? Why did they take part all of my beds and many furniture pieces and put them together without any consent. In all of my moves with AMJ Campbell, I have never once been asked to purchase a disassembly and assembly package. All of my furniture has always been taken apart to easily put it in their Tetris organized trucks and then re- assembled upon delivery. As you can see, AMJ has been nothing but a nuisance and Quite frankly has taken my $6,000 after tax dollars and doing everything possible to get out of their end of the deal. You can bet my life, I will never in a million years be giving them another dollar of mine for any of my personal or corporate moves, going forward. I have done all the right things to protect myself, which included laying a ton of money. Their insurance representative doesn’t even care. She has no interest in assisting me and gIves me the same run around response each time we speak. She is useless and Doesn’t have any customer service manners.
I have been under immense stress over this and the whole reason I accepted the insurance coverage was to avoid this stress.

The crew was great! James, Gordy and Nathaniel were very friendly and professional
They wwre very careful handling our stuff, they were punctual so we were very satisfied with the service

Darren, Derek and Logan were our movers. Fantastic young men. Fast, efficient, careful and friendly. Absolutely no damage. They were excellent at placing and moving the furniture if we changed our mind.
I would hire them again without thinking twice.

From the Relocation Consultant, to the packer, to the team who packed up our home and transported it to BC, the experience was wholly positive. They were all very professional, friendly, courteous and considerate of our belongings. Everything was wrapped carefully and arrived in good shape - absolutely no breakages!! The transportation took a little longer than I had hoped as we were the first load on the truck and had to wait for some other pick-ups before they made their way out west. I would very definitely recommend them to anyone.

I would not hesitate to recommend AMJ Campbell - I would give them a 9.5 rating. An extremely professional and knowledgeable organization - starting with the receptionist who quickly respondedto my initial email to everyone else I spoke with.

I truly appreciated the thoroughness of CB who came to my home and went through everything - room by room - closet by closet. I found his estimateto be acceptable and was beyond pleased to finf that he had overestimated the weight - a very pleasant surprise.

AMJ also arranged to have a wooden crate built for a piece of valuable art - shocked to find that they use the same company for this as the ROM and AGO.

The movers were extremely efficient and had a three bedroom home packed up before I could blink an eye.

The only reason for my 9.5 rating is one item that was damagedin transit. However, upon CB’s recommendation - I did purchase the insurance. My claim was processed in lightning speed.

I would not hesitate to recommend AMJ for a local or long-distance move.

This was the second time we had employed Atlas Van Lines in two years because we had just moved to another Ottawa house. It was a rough start because their truck broke down enroute to our house before the move. They acquired a rental and got on with the job about 30 minutes later than scheduled.

The crew only stopped for one morning break and one afternoon break in the six hours they worked loading and unloading our furniture and boxes. A number of 5 cu/ft packing boxes has been supplied by AMJ Campbell prior to the move. They wrapped our chairs and sofas prior to loading with cellophane and brought covers for our mattresses and box springs.

We would highly recommend Syd, Tony and Arnold for your next move.

Steve &his team ( Matt, Oniko, & Davian) were "outstanding"! We appreciate all the hard work they put into helping us transition into our new home. They worked incredibly hard, taking great care with all of our belongings. As well, as being a fantastic crew that were a pleasure spending the day with! We truly appreciate the dedication placed into this move, and would highly recommend this team! A big thank you to everyone!