AMJ Campbell Movers, Moving and Storage

Recently moved from Toronto to Peterborough. The AMJ team were outstanding. They were polite, courteous and very hard working. The quote provided for my move was reasonable and ended up coming in under the quoted price. I highly recommend this company. Thanks AMJ Campbell!!!!

DO NOT USE THEM FOR YOUR MOVE! We went with AMJ because the salesman was very thorough and knowledgeable but when our move date came, they arrived 1 hour late and it went from bad to worse as the day progressed. I received an email from the Ops Manager the day before advising the team would arrive between 8:30 and 9am the next day and by 9:30 when they hadn’t arrived I sent an email to ask where they were only for him to respond that they were 10 minutes away. Some of the team arrived at 9:45, 2 came in their own vehicles, didn’t introduce themselves and proceeded to walk through the house with their snow-covered boots on surveying what needed to be done. Another 10 minutes later the truck arrived and the supervisor showed up and again, no intro, he just walked through the house with his boots on asking “what was included in the move”. They proceeded to put 1 runner down the hallway and 1 halfway through the kitchen, but nothing on the basement stairs, so by the end of the basement clearing the paint was worn off the stairs. No runner was put down on the floor in the basement, so that floor was water and salt stained to the point that it was white! There was no runner put down on the hardwood in the living room or family room floors, resulting in copious amounts of water and salt stains all over the floors – the same result occurred upstairs, they put a runner on the stairs but nothing in the bedroom on the hardwood so the floor was covered in salt stains and water. When it was time to leave, they rolled the runners up shaking the salt and water onto the floor and the walls instead of taking them outside. It took 5 hours to clean JUST the floors!!

Upon arrival at our new home it was the same treatment, minimal runners were laid down the floors at our new home were just as bad as the other house – these men didn’t even care, they took no regard for anything being damaged. They broke the side off of my desk as well there was salt stains on my brand new headboard and bedroom furniture and the mattresses were dragged through the water and salt on the truck resulting in water all over the outside of the plastic wrap that ended up on the mattresses when they unwrapped them as well they leaned the wet plastic wrapped mattresses on the freshly painted walls and salt stained water marks were visible down the walls and needed to be repainted. There were salt stains on every piece of furniture as well as scratches on bookcases. They really didn’t care. At the time of the estimate it had been indicated on the work order that it was a bulky shipment, however they only sent 1 straight truck, where they had indicated 2 straight trucks or tractor trailer, they jammed everything into one truck and as a result things were not cared for!!!

I chose AMJ Campbell because I was assured the team was professional. The quote wasn’t the cheapest and I trusted that our items would be cared for but this wasn’t the case. The men themselves were friendly but they really didn’t care for our items with no regard for quality. When it came time for them to leave, the supervisor Tom wasn’t interested in any issues that I tried to express, he just wanted to get paid. Completely unacceptable.

The claim process was just as bad. They just wanted it over, there was no regard for the unprofessionalism we experienced or the effort it took us to clean everything. They were apologetic at first but then when it came time to take responsibility they didn't. It took them over 2 months to respond and in the end gave us a measly $525.00. DO NOT USE THIS COMPANY!

AMJ Ottawa just delivered a 300 lb dual vanity to my house that my wife ordered through Wayfair. The paperwork stated that they would drop off in my driveway. When the delivery guys arrived they were professional, courteous and accommodating. They asked where I would like it dropped and I asked if they could put it on top of my front steps (5 High). They were agreeable to that even though they were not required to do it. They carried it up there with considerable effort but never once complained. They then gave me some advice on the best way to open it and explained the return policy in detail. I had checked this review site earlier in the week because i live in the country and was not familiar with this company. I was concerned when I read the previous reviews but my concerns were unwarranted. The two guys who delivered were excellent and I would not hesitate to recommend them.

The customer service was horrible. I ordered a chair from Article (no issue with them, responsive) and it arrived broken. Don’t know whose fault if was, just wanted it fixed. Article was quick to respond however dreaded having to deliver again. The first time was days of phone tag. So phone tag started again, I finally said, listen, I’m available Friday afternoon, if that works just leave me a voicemail and book it, if not we keep trying. Keep getting calls no voicemails. I call back (every time call about 6 yikes trying to get a real damn person) and day again, I left a vm, can do it this time, yes or no, please call back and acknowledge you have listened to the message. Nope!!! Get an anonymous call with an automated vm saying they are coming 8-11 in the morning, doesn’t work. I call back say as such. Get a text asking to confirm the morning delivery (at 4:50, they close at 5), this is for the next day. Of course phone and phone nobody there, ask how they can do this with me never confirming and explicitly beg for them to contact me. Just in case I leave my ringer on, 7:30 am next day I get a call from delivery guys telling me they are arriving, seriously, I tell them what’s up, they more or less say now or you go through this again, I get up say screw it, sit in the lobby explain the ordeal to security (who I never got to arrange this delivery with) and they don’t show. I call and they say, oh we thought we would let you sleep so went somewhere else. Seriously??! You think you could have told me as I sit for 30 min in my pjs in the lobby. Awful awful organization. Guys were nice enough, actually unpacked to ensure everything was fine, but c’mon.

Was very impressed with Bruce and Crew from AMJ Campbell Barrie location. They were fast and efficient, I was nervous due to it being a winter move but the team did great! Would defiantly recommend AMJ Campbell for your next move

Very impressed with service provided by AMJ Campbell for delivery of our Wayfair dining room table. Kept us informed as to delivery time and were great unloading the table. Very efficient and courteous crew.

Avoid AMJ Campbell at all costs. We had 3 companies quote our move and at first AMJ seemed to address our move in the most time efficient manner. AMJ quoted 6 movers so we could have an inside and outside crew to protect our newly renovated flooring and complete the move in 1 day. On the day of the move only 5 movers showed up, no phone call from the sales person or operations manager to let me know. Loading the old house took as long as what the sales person had quoted for the whole job. Upon arrival on the new place, the driver advised he wouldn't be able to back the truck up to our house and they needed to order a shuttle. Shuttle showed up 2 hours later (9 pm) now and they spent 2 hours unloading the truck and called it a night at 11pm. They then returned in the morning with a crew of 3, not the 6 again that I was promised. it took them another 7.5 hours plus they didn't have enough people for an inside and outside crew, thus our brand new flooring ended up with a couple large scratches and dirty brand new carpet. We had to leave to the lawyers and the movers weren't finished and when we came back stuff was left anywhere and everywhere. The move happened 3 weeks ago and we are still looking for stuff as they didn't pay any attention to how the boxes were labeled. I have followed up with the sales person and management with no response. They think they've done me a favour by not charging for the shuttle and removing some surcharges. They were a let down from the second they showed up and continue to be a let down with their follow up and ownership over a poorly executed move. @amjwestontario

Had to do a move from Spruce Grove to Edmonton Alberta. We did the pre-packing. Move out took about 3 hours and the move in took about 2-1/2 hours.

John, Dave, and Cyrus were an amazing moving team!

Movers loaded and moved belongings across the country and then from a storage unit within the city to a new home

Very clean workers, runners put fine to protect floors, attention to detail regarding what was to be packed. Very good supply of materials. Personable staff, friendly and courteous