GTS SERVICES AIR DUCT CLEANING

Do not give this company your card credit card information! They keep it on file and charge you without your authorization. We had a part replaced on our condo heat pump. The part failed after 10 months and they agreed to replace it under warranty. Once the work was done they charged a service charge to replace the part and charged my credit card without my authorization which was 163.85. At no time did they advise me of the service charge

This company was hired by the Management Office to service the condos, and I gladly signed up to have them perform the routine annual maintenance. After service was delivered, I emailed to ask for a service report. I found it strange that this was not sent automatically. MULTIPLE email requested went unanswered. A few weeks after service date, it became obvious that something was wrong with the bathroom fan. A service pro was immediately called and much to my surprise found years worth of build up in the vent. The GTS technician did not clean the fan as contracted. So I paid $150 to have that done as an emergency service call. I contacted GTS to file a compliant. Their response was to refund the portion of the fee paid for the bathroom - $20. They mailed to a wrong address without the simple step of confirming address before sending. To add insult to injury, they are now insisting I pay a $15 check cancellation charge. This company is terrible at all levels. Technicians are cutting corners and the administration is negligent and don't care about quality service delivery. You get what you pay for! I will definitely be lobbying the Board to find a more reputable and honest service provider.

They charged me double of what I was quoted. They take your credit card info first. I wish I did my research first. I sent them an email but did not get a respinse

Brutal customer service. Avoid these hucksters at all cost. I've had an issue for months now. Customer service says they will have to look into something and will call back, but they never do. Been waiting months for a simple problem to be fixed.

They came on Monday and diagnosed the problem, and said they'd call back on Tuesday to talk about the next step. They didn't call Tuesday, so I called on Wednesday, and they told me they'd call me back in about an hour or two. They didn't call back.

Do yourself a favour and avoid this company.

Company did a good job and when there were issues or concerns they followed through with all of them. I feel confident they will do a good job and would recommend them.

GTS Services are a great, affordable and reliable choice for bathroom exhaust fans. The model, in my windowless bathroom, had been discontinued and GTS provided a modern up-to-date exhaust fan that is much quieter than the old one.
Thanks GTS.

The work done made a significant difference.
Stephen was very helpful and knowledgable. Quick responses by email and or voicemail. Would recommend GTS and will use them annually for maintenance.