Tall Basement run by Kevin told me they required a $5000 deposit for work to be conducted in the "next several months". They kept postponing until 11 months later. When I got my date, they did not show up. Finally another month later, they said "we will be ready in 48 hours". This no longer worked for me. I would call weekly and they would only respond once a month. Finally, I just asked for my deposit money back due to their unprofessional. They now are refusing to give the deposit back. It has been three weeks of them jerking me around. Now I have to go to small claims court to get my money back.
- Approximate cost of services:
- $40,000.00
- Company Response
Hi
We’re sorry things didn’t work out, and we never want to see a client inconvenienced.
I’m sure in retrospect you’ll find that your deposit refund was approved on request and a cheque was delivered and cashed within 30 days.
Also, our original work order was for a project start in June/July of 2015, and we were available for construction start at end of August 2015.
(Project milestone dates are below).To be fair, that’s still a delay and we apologize sincerely.
A previous project had required a significant amount of extra work to complete. On such large projects, safety and quality must come first, and sometimes this means more time on a job than we anticipate.
While it’s not fair to say we refused a refund or put you off for 11 months, we do believe we could have responded to your inquiries more quickly, so we completely understand your request for a refund of your deposit.We wish you success with your home projects.
Best of luck
Kevin
Project Milestones:
Preliminary contract signed: Sept 6 2014
Construction start scheduled for: June/July 2015
Engineer measurements taken: May 22 2015
Permits issued: June 26 2015
Tall Basements ready to start construction: Aug 31 2015
Client cancellation: Sept 8 2015
Deposit refund cheque cashed Sept 24 2015.