- Approximate cost of services:
- $3,150.00
Thank you for your kind review.
VERY hard-working group of men
Thank you!
Thank you!
Dear valued customer,
Thank you for bringing your concerns to our attention regarding the installation of the deck around your pool by Fardine and his team in August 2019. We apologize for the lack of follow-up on our part to address the issues you've experienced with your deck.
We would like to inform you that there have been changes in the management of our office since your last interaction with us. We take our customers' satisfaction seriously, and we strive to ensure that all work is completed to the highest standards. We want to apologize for any inconvenience caused by our lack of follow-up to fix the issues you experienced.
We want to assure you that we now offer a three-year fence and deck workmanship and material warranty. This warranty reflects our commitment to providing quality products and installation services, as well as our dedication to ensuring that any issues are addressed in a timely manner.
We would like to make things right by offering to send out a team to address the issues you have experienced with your deck. Please contact us at your earliest convenience so that we can schedule a time for our team to visit and address any issues.
We appreciate your feedback and hope that we can regain your trust and confidence in our services. Thank you for choosing us for your pool deck installation, and we look forward to hearing from you soon.
Best regards,
New Management Team
Thank you!
Thank you!
Thank you!
Dear valued customer,
Thank you for taking the time to provide your feedback regarding your experience with Star Fencing. We are sorry to hear that you were disappointed with our work on your most recent fence installation. We would like to inform you that there have been changes in the management of our office since your last interaction with us.
We would like to assure you that we take our customers' satisfaction seriously and we stand behind our work. We now offer a three-year fence and deck warranty, which reflects our commitment to providing quality products and installation services. We apologize for any inconvenience caused by the previous work, and we would like to make it right by offering to fix the fence properly.
We understand that the fence falling over during the windstorm was a frustrating experience for you, and we apologize for the inconvenience caused. We want to make it clear that we would never refuse to stand behind our work, especially in situations where our installation was not done correctly. We also want to apologize for any miscommunication that may have occurred in this situation.
We appreciate your loyalty to our company in the past, and we hope that we can earn your trust once again. Please let us know how we can make it right, and we will do our best to ensure that your expectations are exceeded.
Thank you for choosing Star Fencing, and we hope to have the opportunity to work with you again soon.
Best regards,
Star Fencing Team