R&M General Contracting

We hired R&M to renovate 2 bedrooms in our home and had a very disappointing experience. For starters, Slava underquoted the cost and timing so we ended up paying 20% more and it took twice as long, even though the scope of the project never changed (the other contractors that quoted had included the "missing items" in their quotes). His crew also left our home very messy, they did not take precautions to keep the dirt contained during the demo (we requested this before they started) so that even the rooms on a different floor were covered in thick dust and left us unable to stay in our home. Despite this, the most disappointing part was that the quality of the work was very poor. The closets they built for us are undersized (the openings are non-standard and do not fit the doors we provided). The ceiling is uneven, the walls they built are not square, and the floors are not level. Overall his crew was very slow, made constant mistakes, and had to be reminded 3 or 4 times of what needed to be done (we had to stay home from work to keep reminding them). Slava also kept trying to convince us to cut corners to get the job done quicker, saying things like "you don't need window casings". This was not our first time renovating, we have renovated nearly every room in our home and hired many contractors and this was our worst experience by far. If only we could go back and pick a more capable contractor...

Edit: Response to R&M Comments:
1. Quoted time was 1 week but the job took 9 days and still didn’t include the hardwood installation or baseboards or closet doors. Therefore there is no exaggeration in saying “twice” as long
2. When you came to quote the job, we said we wanted to “gut everything, rebuild from scratch” so I am not sure why you assumed the old floor could stay. The other 2 contractors that quoted clearly stated on their written quote “new subfloor”. Nevertheless, we split the cost with you anyway
3. You mentioned in your response that we had no framing and you had to build it, but then you say you could not make the walls square with “existing framing”. Which is it? If all of the exterior walls and closet walls were built from scratch, why couldn’t they be built to proper size and perpendicularity?
4. The finished opening widths for the closets are 47.5” for one and 47” for the other. The closet doors are 24” each and need an extra ½” in clearance. This math simply does not add up. If you don’t believe me then please come measure yourself
5. I did not realize that we had to specifically and explicitly request that the quality level of the work be adequate and not poor. You should mention this when you provide quotes for jobs
6. Finally, insulting our home and insulting me for being pregnant do not provide any basis for your arguments. All of the statements in my review are easily verifiable either visually or by using a measuring tape

I received Slavas name from a contact at my bank and she was so delighted with their work. I called up Slava and we made an appointment- he was 5 minutes early and gave me a price the next morning it was very resaonable. They started when I wanted them to and completed the job within 3 weeks it was a full tear down reno for each bathroom and it is wonderful and a very professional job ! Very highly recomended !

Renovation was done in my master bedroom bathroom. It was very important for the contractor to get it done quick and keep the rest of the house clean. Contractor did a great job, very punctual, kept house clean and work completed looked great as well as project was completed within budget agreed prior. Did not cut corners and did not increase price half way through the project.
I wish all contractors would follow same principles as these guys.
Thank you!!!

Slava and his team did a fantastic job in demolishing and renovating two bathrooms over a ten day period. The work was done on time and within budget. Despite a few unexpected plumbing and structural issues, Slava came up with creative solutions and made every effort to stick to the original plans. He made requested adjustments without complaint and his positive attitude and client focus was very much appreciated. I was so happy with their work that I asked Slava and his partner, Emil, to complete a number of other projects including installation of a new living room floor, significant drywall repairs and house painting. They went so far as to hang a large mirror that was salavaged from one of the bathrooms and build a frame around it. It is a stunning addition to my townhome. I’m sure I will be working with Slava and his team on future home renovations.

Our friends recommended Slava to renovate bathroom in our condo. He did it really fast, professional and for the reasonable price. We will definitely hire him again for our next year "kitchen project".

I hire R&M to build my house up to paint level. they frame it, install Hvac and plumbing, drywall and tape it. descent job with no complains. always understanding and attentive to all our needs. thanks guys.

We hired Slava for our "3 bathrooms reno and back splash project". We were amazed how his team was very professional and accurate. The job was done exactly as described in contract (time and money). On the top of highly professional skills, they also just nice people to deal with. Our best recommendations!

Amazing job, very professional by Mr Slava at very competitive price!
This is the project done by Mr Slava
In the same building at One King W. Hotel-Residence luxuries building.
At timely maner was done no delay from the scheduler set up.
I will give him my project again and again and highly recommend him for a professional job at competitive price for one looking for perfect job.

Slava did a great job with a lot of attention to detail. His tiling looks absolutely beautiful. I would definitely recommend him.

We found R&M here on homestars and hired to renovate our bungalo few month ago. They've done complete reno; reframed it, new wiring, new plumbing, HVAC. 3 month project and I have nothing to complain (it's not our first project and we always had problems with contractor before). it was so many unexpected moments, but they have resolved them fast and professionally. R and M followed our contract strictly by price and timing. We are glad we have chosen them from our long list of potential contractors. Thank you R&M