Termax Hvac No Longer In Business

I HAD RACCOON IN MY ATTIC FEW DAYS AGO, AND REQUESTED AND PAID TERMAX FOR SERVICE FOR THE REMOVAL. THEY CAME AND INSTALLED ONE WAY DOOR, BUT THE SAME NIGHT THE RACCOON BROKE IN THROUGH THE SOFFIT RIGHT UNDERNEATH THE ONE WAY DOOR. SO I CALLED THE TERMAX NEXT DAY TO FIX THE PROBLEM, AND THEY PROMISED TO SEND TECHNICIAN, BUT TWO DAYS PASSED I STILL AWAITING FOR THEIR SERVICE. THEY DON'T EVEN ANSWER THE CALL OR RETURN THE CALL AT THIS POINT. I'D LIKE TO SHARE THIS WITH ALL OF YOU WHO MAY REQUEST THE SAME SERVICE AS I DID, AND WOULD NOT GO THROUGH THE SAME PAIN I EXPERIENCED. TO THIS DAY, I STILL HAVE RACCOON AT REST IN MY ATTIC.

Pleasant experience with Termax. They did a tremendous job in cleaning my ducts, furnace and ac. The techs explained the whole process very thoroughly with me to help me understand since it has been a while from the last time i had the service done. Very happy with the service, would not hesitate to recommend them to anyone.

Bought their wagjag voucher for the first time. The service was excellent especially compared to my last experience. Customer reps were always friendly and technicians were professional and knowledgeable. I enjoyed the video inspection that was included in my package, i had no idea so much dust was collected in there. I noticed a huge difference in the end, the quality of air had really improved. Very thankful for their service and advice.

I had ordered a service from Wagjag with these people. They had scheduled an appointment with me. When the day of the appointment came, the cleaners did not show. When I tried calling them within their operational hours, no one answered. I finally was able to get hold of someone three(3) days later. When they finally did show up to my house, they inspected my furnace and quoted me an additional $500 to clean my dusty furnace.

This company lacks customer service and integrity. I would not recommend these people to anyone.

Termax Services operates in ‘tied selling’ which is Illegal in Ontario. We bought a coupon from Living Social to clean the air ducts for $99 – but when they arrive the technician refused to give the service unless we agree to pay $440 for cleaning the Furnace and Air Conditioner. This happened on August 30, 2016. When we rejected the additional costs & service, the technician broke the A/C coil as he was putting the cover back.This left us without any air conditioning during the extreme heat wave(we were over 40'C) at the beginning of September. Through two weeks of multiple phone calls to Termax Services, who had agreed to repair the issue as it was caused by their technician’s negligence, they showed no interest or commitment to sending a technician. It was difficult to get through to a person at any of the phone numbers we had, and when we did the receptionist was non-committal, and even hung up on us twice. We ended up hiring a A/C technician to repair the a/c and it cost us over $1000.

I'll be honest, Termax HVAC wasn't my first choice. I was going to go with another company for my cleaning needs because they were recommended to me by a trusted acquaintance. However, my wife felt strongly that the deal she found through Groupon was well worth taking a chance on. When I contacted my first choice, the company made an appointment instantly including a promotional discount for the cleaning. They provided all the information I needed to feel confident with the choice I made. My wife did some research on Termax HVAC and still felt it was a good choice based on the price. Suffice to say my wife won but she now sees the errs of her ways. She tried making an appointment with Termax which required her to call back a number of times, the receptionist was not professional and provided little knowledge on the process. The receptionist promised to call my wife back as she had to check with the technician about her questions but she did not call my wife back as she said she would. My wife called again the following day and repeated her request to clarify the process with Termax, to get a service date and again requested a technician call her, but she never got a call from Termax technicians at all. We finally got a date with a time slot a couple of weeks later but we wanted an earlier one because of the rising temperature - we wanted our air ducts cleaned before we turned on the a/c. It didn't happen. Finally, the day came when Termax was suppose to show up for our morning appointment. They didn't show up as arranged. In fact, I had to chase them down to find out what time they would arrive as oppose to a courtesy call to tell us that their technicians would be delayed at a previous job. They finally showed up mid-afternoon and reviewed what the Groupon covered - 14 vents, laundry vent and rotoscope cleaning. What it didn't cover was the cleaning of the furnace and a/c coil. The technicians showed us how dirty the furnace was from our renovation by taking a video through his iPhone. They said that the furnace needed to be cleaned first or the dust from the furnace would eventually be pushed back into the vents and ducts. They indicated that they would not do the vent and duct cleaning service and would only come back after the furnace was cleaned, should we want to select another company to do the furnace cleaning first. They then told us on the spot that they could clean it for $400 plus tax. (Cash grab company sound familiar?) This is the type of information I would have liked to have known in advance - if Termax had even bothered to ask a technician to call us so we could ask these questions, it would have been helpful and courteous. Not everyone has that a kind of money at home and no I would not want the technician to offer to drive me to the bank to get the money as courteous as it sounds (as I read from another customer's experience). At that point it's frustrating to say the least when we haven't compared what the going rate is for cleaning a furnace and a/c coil. Adding to the frustration of having to rebook Termax to come back weeks later for what they were initially to do, was not a preferred choice so we felt we had no option but to say yes. In the end we felt we had to get it done despite our displeasure. The bright side is that the guys were courteous and did a good job cleaning but I'm no expert and I haven't used anyone else to compare it to. The technician showed us images of the before and after and I was somewhat satisfied. Would I use Termax HVAC again? Maybe, if they trained the receptionist better and were better at providing more information on the process so that the customer actually has a choice. Maybe not, as it took too long to get an appointment as well as a simple call back. I'll probably call my first choice next time to see how their performance is just for comparison.

Purchased duct cleaning through wagjag and they refused to clean because they said furnace was full of dust and it wouldn't make a difference....they charged me additional $25 to come out and showing me the video. Got a refund. They wanted $400 to clean furnanc and a/c unit. A total cash and grab company!

My second time purchasing their living social voucher, was very impressed by the service I received. They showed me the inspection first on their camera and I couldn't believe how much dust was stuck in my furnace after my renos, it was disgusting!! So glad I was able to get the service done through them. Going to use them for my sisters house as well, thanks termax.

Amazing service. Construction just finished in my area so I needed to get my ducts cleaned right away. The technicians were so polite and helpful and showed me step by step the way they cleaned my furnace and ac. I also got the rotorbrush cleaning done too. Was definitely pleased, will be calling them for the next time. Thanks Termax!!

Spent Christmas eve cleaning dryer vent after service was done. Dirt was just blown back into home and could have caused fire. Servicing done on 2500sqft. home in less than 1hr. without removing vent covers.Used a wagjag coupon but paid more for additional vents than coupon value.sloppy service!! Wont return our calls!!