Do not honer scheduled maintenance service
I was customer transfer from Ontario Consumer. Got called from simly green, CR told me he wont do their included service without bill Owner present. I told them it is a rental property, they need to call Tenant to schedule appointment.
They refused with excuse of "Confidential" non sense, they even warn me they will void my warranty.
- Approximate cost of services:
- $90.00
- Company Response
We are very sorry for this misunderstanding. We don't require an owner be present if it is a regular service call. However, if you are a tenant and would like to upgrade your unit, then we will require a landlord's presence and approval. If you would like to schedule a service call with regular check-up, please email us address associated with your contract, phone number of the tenant, so we can get in touch with them and schedule a service call as per their convenience. You can email us at csmanagement@mysimplygreen.com
We are sorry for this miscommunication and will look forward to your email to make things right and to make sure all your units are working fine.