Consumers Energy Management

When our furnace started to malfunction, I called Edward, who was my furnace maintenance serviceman. Edward came by and gave our furnace a temporary fix. He pointed out that there was a leakage in the system, and the fix would likely not last. Seeing that our furnace was twenty years old, my wife and I decided it was time to replace the system, and since Edward had given us good reliable service in the past, we thought he would be the appropriate provider.

Two days later, Edward arrived as scheduled with two other servicemen. They fully protected (the flooring of) the part of the house through which they had to move the equipment to get to the basement where the furnace is normally housed. They cleared an adequate area so that they could worked reasonably comfortably. For three to four hours, they worked furiously at dismantling the old furnace, and installing the new one. Throughout the process, they seemed to know exactly what to do. The only question they had was one concerning the exhaust pipe, as regulations have changed. In the end, they completed the installation, moved everything in the basement back in place, and did a general sweep up. Because the new furnace is a little smaller than the old one, the basement actually seems to have gained some space in the process.

At the conclusion of the installation, Edward accompanied me to the site, explained the equipment to me. He also explained the invoice to me and answered my queries.

This marks the second time I have dealt with Edward, first time being furnace maintenance last year. I always find him to be a very trustworthy person. He is quiet but he tells you everything you should know and need to know. He is a man of his words, and certainly very knowledgeable, and gets things done. Now I know he is also technically very competent, and can organize teams to get systems installed.

Professional service completed on time and on budget. Great experience. Would easily recommend to others.

Good price and workmanship very professional and helpful with any of my questions I sure recommend this company to any one.

Fast and friendly service with little sales pitch and great communication. Have used them before and would in the future.

Had Edward and his team in to install a new tankless water heater. I didn't know much about the product and they took the time to explain the benefits to me that most people don't know. He offered a competitive price, showed up on time and went above my expectations when cleaning up. I definitely recommend this company for your HVAC needs. They are very knowledgeable.

Edward from Consumers Energy Management showed an excellent customer service commitment. He returned my call while he was on vacation, and upon returning from his vacation around 7 PM set out to our house to fix the problem with our heat water unit (stayed until 9:30 PM). He had to come again and, finding the faulty part, ordered the part. Upon receiving it, he immediately came back and fixed the issue. I just paid for cleaning the unit.

The service man (I think he is the owner of the business) arrived on time and proceeded to start on the job. He was courteous and stayed completely focussed on the job. He would provide relevant and helpful information on furnace operation. He was a neat worker and completed the job within reasonable time.

We are very satisfied with Consumers Energy Management and will certainly use them again.

After our 13 year old rare boiler started leaking carbon monoxide, we decided on Consumers Energy Management based on reviews and Edward's site visit. They were able to replace our boiler and make improvements to things that had been done by previous owners that were not up to code, and did not charge for additional labour that was required to complete those updates. Our boiler is working better than ever, our home is warm, and we were treated with kindness and respect throughout. As new homeowners who have had a number of upgrades needed in the past year, we know this isn't always the case. I would recommend Edward and his team most highly.

I never write reviews, but this company is just excellent. I have now used them for tankless hot water and a new furnace. I have worked with Ed both times from Consumers Energy. Ed and the team are extremely knowledgeable, thorough and very patient explaining how everything works. I'm now ready to be a very junior HVAC assistant ;)

Edward was very accommodating in arranging the time to quote and the time to install. The crew showed up on time and with all the pieces needed to complete the job. The complete job (5 rooms) was done in two days. Everyone was very professional. I would recommend getting the AC line cover kits installed at the time of the order, they just look great. The Mitsubishi units are extremely quite as promised by Edward.

Great Job!!