I've been a customer for the past 3 years and have noticed a steady decline in the quality of services provided by Tav and his staff. The lack of professionalism and lack of respect the staff have for customers is shocking at times.
- Approximate cost of services:
- $50.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Mr. Allen Johnson found it to be very important to bring our ratings down by giving us a 0 out of 10. Allen Johnson claims that he has been a customer of Tav Pools for 3 years, yet we are having difficulty finding his name in any of our water testing, openings, closings or any of our services that we offer. We keep customers' names, address, and phone number and this information gets recorded on all sales slips and service invoices. We have a customer data base of over 5000 customers that frequent our store and it seems strange that Allen Johnson's name does not show up in any part of our business. Being a customer for 3 years, one would think that some sort of purchase would have occurred. We would hope that if Tav Pools dropped the ball for any reason (which could very well happen), that a 3 year customer would bring it to our attention so we can make sure a loyal customer of 3 years would get our undivided attention. It was important enough for Allen Johnson to write this false review but....not important enough to bring it to our attention in person to fix what was terribly done wrong to Allen Johnson. I'm sure people are now reading between the lines and have figured out how this particular website is just for this kind of nonsense. Homestars are not interested in monitoring this website at all by checking for paperwork to substantiate any claims made, but they are very quick to call and ask us to advertise with them. We have called on many occasions to tell them about the slanderous nonsense against our business on their
website but they still do nothing.