2013 seems to be a very bad year for pacesetter, Started off great amazing experience no hassle - sales team was supportive and great and went downhill as from possession date ... many many defects specially on exterior of house - looks like a sloppy DIY JOB! the shingles blew off after a week, terrible workmanship ! the yard was left with trash and hazardous items all over. there are nails all over ( I can open a nail shop) huge discrepancy between what we heard during pre occ and occupancy visit as we were promised clean up and items that did not seem to bother the occupancy visit coordinator. (she didn't care). So far we are very disappointed ... complete let down as soon as you take possession - no dates when items will be fixed, it feels like now you have to wait ... very poor customer service. Clearly no wonder you have to wait when I look at number of unhappy customers since beginning of 2013 ... very very revealing ... I am beginning to document evreything and I'm considering Full Home Inspection and legal action if necessary
- Approximate cost of services:
- $475,000.00
- Company Response
I apologize in the delay in my response to your post. It is my understanding that our Service Manager has been in touch with you regarding your outstanding issues and has arranged to have your concerns addressed.
Please contact our service department with any further concerns and they will be happy to assist you.