This builder is really bad. I bought their duplex in south location around 2 years ago. I was in a rush of buying a new home because I was about to have a baby. When I bought the duplex, they told me it would be exactly like the show home. But it was not at all. They changed everything to the cheapest. They spent 1year and half to finish the landscaping, I had to keep calling the city and their contractor to force them finish it. And till today, they haven't finished my one year repair yet. During the time I live in this new home, it make me feel worse and worse. Everything is broken and falling apart. I will advise everyone to not buy their home even the company related to them.
- Approximate cost of services:
- $330,000.00
- Company Response
Hello Nan Zhang,
We are sorry to hear about the less than positive experience you had with buying a home with us. We are making it a priority that our sales team is educated with show home upgrades and managing expectations at the forefront when new customers are buying a home including landscaping delays as they are actually quite common but without that knowledge at the beginning, of course we understand your disappointment.We would be happy to look into your warranty if you could email pacesettersales@qualico.com with your job number. Thank you for your feedback towards our customer service improvement.