I should know this website before I bought my home with Pacesetter! All my experience with them is horrible. Sales was extremely hard to reach and never called back. I have to call again and again to get my walk through arranged. My whole house was built in a rush with lots of deficiencies. I had my deck nailer 9 MONTHS AFTER POSSESSION DAY! My rough grading failed 3 times already and I have to wait until next year to get my landscaping done. My garage pad was laid too low and the slope was directing water into the garage as it's supposed to get the water out. I can't have my garage done because of this. They say their concrete contractor is too busy to fix my problem and ask me to expect to wait until next year! After all, every time when I contacted them, they either just ignore or say it would be done, but it's so hard to just get a simple thing done. It feels like they don't care about the customer at all and they just want to get the money and walk away. My neighbors complained to me about their service as well. For my story and the stories I heard, I would definitely tell people I know to stay away from them! p.s. I just found there is a website called pacesettersucks.com
- Approximate cost of services:
- $343,000.00
- Company Response
Good Morning, thank you for providing your feedback on your experience with Pacesetter Homes. We have definitely had issues with our grading company and we have taken action with them already. Your expectations with what happens at possession and afterwards including ongoing seasonal and exterior work were not set clearly, so we can understand your frustration. Please inform us of your experience in detail with your job number and address so that we can ensure the parties involved are aware of the improvements that need to be made at PacesetterSales@qualico.com.
Please note that the website pacesettersucks.com does not refer to Pacesetter Homes Ltd in Edmonton and is representative of a company called Pacesetter Corp based out of the USA.