Worst builder. They poorly built the home leading to a stair railing coming loose causing injury. They do not respond to emails, and feel that everything is your problem once you take the keys. Poor service and follow up. The Site supervisor was good but seemed his hands were always tied by corporate or they would just set them up to look useless. You have to go through warranty or seasonal but then they send you back to the site supervisor who can only do what warranty and seasonal say. Very poor service. Would not recommend. Updating my review too 0 have no contacted the BBB as Pacesetter continues to ignore emails. All the other reviewers are correct when they say they don't get back to you. They damaged my home doing the rough grade and completely ignored that email complaint. This is the definition of take your money and run.
- Approximate cost of services:
- $1.00
- Company Response
We are very sorry to hear that you are having such a frustrating experience. Your concerns matter to us, and we would like to see what we can do to have these issues rectified for you. Can you please email us at pacesettersales@qualico.com with your job number and information so that we can look into this further? Thank you kindly.