Took possession of home August of 2015. Noted repairs at possession walk through which were not taken care of for months. After changing out their site supervisor, some repairs were completed, others dodged with the excuse that they will be completed at the 1 year mark, or that some things were irreperable. Come 1 year, their reply in regards to these repairs were "we have a strict policy of not completing that repair after the three month mark". Would have been nice if we had a 3 month visit.
Now our house has lost power, and despite the opinion of linemen and electricians, they are going ahead with digging up my yard to tie a defective cable together, rather than doing a proper repair by replacing the complete cable. On top of that, their contactors lwft the pile of landscaping on the driveway in such a fashion that my wife can't take her car out of the garage. This ordeal started 3 weeks ago, how much longer will this take?
We have damaged tubs, as noted in our possession. Somebody came by and polished them, but there are imperfections that cannot be repaired, and our warranty contact once again says that they will not complete the repairs.
There are many other items in which they are dodging as well.
Outside of my salesman and design q, these builders put out a poor product, and refuse to stand behind it. I would not recommend them.
Stay tuned for additional reviews.
- Approximate cost of services:
- $550,000.00
- Company Response
Hi Steve,
I am very sorry to hear about the concerns you’ve listed above.
In regards to the problem you are experiencing with your power, I have been informed that this repair is being completed directly through EPCOR. Although I understand your frustration with the process, unfortunately the repair is contingent upon EPCOR’s timeline; I am confident that they will have this completed as quickly as possible.As far as your warranty concerns go, I would be happy to pass along the details you have provided to us to my management team. In the meantime, please feel free to email pacesettersales@qualico.com with any further questions or with any additional information you would like to provide.
Thank you.