We had a very good experience with Pacesetter. Our sales team, Marissa and Colten, were very hard working, patient and kind. They didn't mind the countless times we came to the Showhome with our kids ( who they were great with) and were always ready to answer our questions. Also, they looked into any issues and concerns we had throughout the process and spoke up for us when there was a small hiccup during the build. Marissa really cares about her clients, she even puts a beautiful bow on your door for move in day!
This is the third home we have built and we know that no builder is 100% perfect but we are very happy with the service we have received from Pacesetter. When we moved in the building team, Brad and Rob, were excellent and made sure all of the items that needed to be fixed were complete within the first few days. Our 3 month warranty appointment went well and I assume we will have no issues with our 1 year warranty. We have been in our new home for 6 months and have had no major issues. We are very pleased with the quality. Only complaint was having no driveway when we moved in, which is seasonal, but was very inconvenient with 4 kids. Also, we think it's a good idea for builders to use a semi-gloss or similar in the bathrooms ( our last builder did this) as water marks show up immediately.
- Approximate cost of services:
- $625,000.00
- Company Response
Hi Deb and Jay,
I am thrilled to hear that you've had such a wonderful experience so far. Marissa and her team truly do go above and beyond for their clients and I'm glad you were able to work with them.
You've made some really great suggestions! I will definitely be passing these along to the powers that be. Thank you very much.