Service (Marissa Gabel & Colten Lee) - House
We built a house with pacesetter. Approximate time ~ 1 year.
Marissa Gabel and Colten Lee- the best team. We received excellent service from both of them. They were honest and respectful throughout the entire process with us. We had several challenges along the road (wrong paint colour, glass door approved, wrong tiles etc), but Marissa and Colten made sure we got everything we chose. For example- we chose a glass door that was approved by the company and a few months before possession date, the company says we can't have it because it's not used in our neighbourhood. Marissa actually went around Summerside to see if the houses had the door we selected and there were some! And she made sure we got the door.
Marissa and Colten did not treat us like just some kind of clients, but as people who worked hard and make sure for us to get what we asked and no playing games like most sales people do. During the entire process which took almost a year, we visited Marissa and Colten almost every week for questions and progress and they never were rude or impatient to us, not even once. We visited many show homes and other pacesetter show homes. The reason why we chose to go with pacesetter was solely based on Marissa and Colten. They were honest to us since the second we met them with house price, location etc. No game playing to force us to buy the house like many other sales persons. We have to mention that Alan - the person who painted our house, he was very good to us. He was respectful, stayed the entire time during our possession date to do any touch ups. It's not the company, it's the people who work that can make a difference in a client's experience. And we had a great experience with pacesetter because of the people like Marissa, Colten, Alan. Thank you much Marissa and Colten:-)
- Approximate cost of services:
- $525,000.00
- Company Response
Hi Private User,
I am thrilled to hear about the incredible service you received from Marissa and her team! Marissa is known for putting the effort in to ensure that every single client feels well taken care of and appreciated. The home buying journey is an exciting adventure and I am so glad to hear that Marissa, Colten, and Alan were able to help you navigate through some of the more challenging situations that arose. Thank you very much for sharing.